Senior System Engineer

Sr. Systems Administrator, Costa Rica 

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Smartsheet is looking for an experienced Systems Administrator with a solid technical background combined with excellent customer service skills. A successful candidate will design, plan, and implement various SaaS and on-prem technologies delivering reliable, scalable systems and achieving operational excellence. 

This role will report to the Director of IT Infrastructure in Bellevue, WA  and will be located at Smartsheet’s office in San Jose, Costa Rica. 

You Will:

• Participate in planning and deployment of critical Saas and on-prem infrastructure for Corporate IT
• Administration, maintenance, and support of various IaaS and SaaS platforms
• Administration, maintenance, and support of Windows and Linux Server environments
• Support the existing SaaS products as its user base and functionality grows
• Provide escalated systems support for Service Desk, problem resolution, and mentoring across the Corporate IT team
• Identify opportunities to improve our service delivery model, present findings, and, where aligned, architect, plan, and deploy solutions with associated processes and training for peers and other team members
• Conduct in-depth technical investigations to determine root cause
• Take ownership of a number of key services, including ongoing evolution to drive efficiencies and service improvements
• Drive continuous improvement through process re-engineering
• Evaluate and monitor usage to ensure capacity is meeting growth requirements
• Partner with the compliance/security team to prevent, detect, and investigate suspicious activity
• Rotating escalation support to our on-call staff of our corporate infrastructure.
• Perform additional duties as assigned

You Have:

• 5 years of work experience in a production Windows and Linux environment working as a systems administrator
• Ability to plan, organize, schedule and implement multiple projects simultaneously
• Excellent conceptual, organizational, analytical, and problem solving skills
• Experience with OKTA or other SSO products
• Experience with AWS and/or Azure
• Experience with SOX or other compliance (HIPAA or PCI)
• Experience with Powershell or other scripting language
• Familiarity with internet protocols, network firewalls, routing, switching, and VPN
• Foundational knowledge of ITIL concepts and frameworks required.
• Must possess the ability to work an occasional evening, holiday, or weekend

Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, Australia, and Costa Rica. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!