District Operator

Job Title:District Operator

Division:Operations

Reports to:Market Leader

Direct reports:Approximately 5-8 Salon Leaders and staff in-home salon

Overview

The District Operator is responsible for the operations, guest experience, team development, and overall performance of the approximately 5-8 salons as well as the home salon that they directly supervise. Their major function is to lead the results, team, and guest experience in their salons. They should lead by example and will spend time behind the chair performing service while they coach and develop their team. They will be accountable for scheduling, recruiting, and staffing of their salons. Make operational decisions as if they are a business owner.

Qualifications

• Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
• Previous multi-unit experience or comparable management experience
• Strong technical skills and ability to perform all posted services
• Ability to work a minimum of 40 hours per week on a flexible schedule, including nights and weekends. Occasional overnight travel may be required. The position may require working alone in the salon.
• Ability to travel between salons on a daily basis or as needed.
• Ability to coach and model exceptional guest service and consistently perform quality services.
• Team player with strong leadership qualities. Ability to multitask and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with salon team, peers, supervisors, and guests.
• Strong training and presentation skills
• Ability to read and analyze various salon reports.
• Basic reading, writing, math, and computer skills required.
• Valid driver's license and be insurable for motor vehicle use.

Capabilities:

• Demonstrate ability to run a profitable business
• Team-building skills
• Demonstrate positive attitude
• Exercise good judgment
• Lead and drive change
• Deliver an excellent guest experience
• Understand guest needs and trends
• Demonstrate accountability, dependability, and ethics
• Travel to salons, meetings, training sessions
• Ability to use technical devices and software applications

Essential Functions

Manage from the Floor:

• Travel to other salons in the district up to 2 full days each week

Lead by example by working behind the chair while training and coaching their team.

• Ensure visibility within the salon by coaching the team while on the floor. Lead and mentor the team by example.
• Demonstrate strong hair cutting and styling technical ability. Ensure technical knowledge and skills are kept up to date.
• Achieve productivity standards as set by Market Leader and COO.

Development of the Team:

• Recruit and train salon managers and stylists. Partner with Market Leader and Human Resources to ensure that open positions are filled quickly with the best talent and that the team is on-boarded and receives coaching and training to continuously improve their skills and service.
• Ensure a high level of employee satisfaction through strong leadership with the objective of retaining the best talent.
• Coach and communicate with salon leaders to develop stylists for promotion to salon leader positions.
• Develop Salon leaders for promotion to District Operator positions.
• Ensure that performance management is executed through recognition and coaching. Document important conversations. Measure performance and provide coaching as necessary. Terminate non-performing salon leaders and other staff as needed.
• Ensure that technical training is provided as necessary to increase performance and guest satisfaction.

Profit and Loss (P&L) Responsibility:

• Achieve sales, contribution, and expense goals in all salons they supervise.
• Train salon leaders on RMP and P&L responsibilities.
• Utilize management information tools and analyze financial reports to identify and address trends and issues in-salon performance.

Merchandising:

• Ensure that salons are visually set following company direction and that promotional displays are coordinated and executed.
• Ensure that merchandise is replenished and that inventory is managed through cycle counts. Coach salon leaders and the stylist if needed on these responsibilities for their salons.

Guest Experience:

• Maximize employee hours through schedule optimization. Schedule to the needs of the business to ensure the highest level of guest satisfaction, sales performance, and expense management.
• Coach to the Smart Style service expectation (consultation). Ensure the highest level of guest satisfaction.
• Handle and resolve guest concerns and issues as needed.

Salon Experience/Administrative Tasks:

• Ensure the cleanliness and maintenance of the salon and that the salon complies with all applicable state and local sanitation rules.
• Enforce and promote all corporate policies, procedures, and work rules.
• Ensure closing procedures are adhered to and daily bank deposits are made.
• Ensure that the assets of each of their salons are protected and that loss prevention policies are adhered to.
• Ensure other salon tasks related to salon operations are completed by staff, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
• Ensure all staff licenses are current, valid, and posted as required.
• Ensure all items required by state and federal law are posted in the salon as directed by the company.
• Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
• Ensure salons are open for all posted hours covering any employees' shifts, if necessary.
• Validate all Daily sales reports, chemical release forms, and bank deposit slips are submitted weekly to the form within Basecamp 3.
• Oversee salon openings and closings as needed

Physical Requirements and Work Environment

Ability to effectively communicate with staff.

• Ability to effectively communicate with guests regarding services offered and requested, as well as regarding guest needs and desires with regard to such services.
• Visual observation of guest's hair, including close vision, color vision, and the ability to adjust focus.
• Frequent standing and walking for long periods of time.
• Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray, and guest perfume.
• Occasional lifting up to 25 lbs.
• Repetitive movement with fingers, hands, wrists, and arms, including but not necessarily limited to using scissors to cut hair, rolling hair in rods to perform perm services, vigorous movement to massage/shampoo guest's hair, twisting wrists to blow dry, and style hair with various irons.
• Ability to grasp, including grasping guest's hair, blow dryer, curling iron, combs, and hair coloring brushes in order to perform services.
• Ability to reach between shoulder level and above-shoulder-level height to perform services, stock shelves, retrieve product/supplies from cupboards and shelves.
• Ability to twist and bend to shampoo guest's hair, reach for tools while the guest is seated in a styling chair, and sweep hair off the floor after service.
• Occasional pushing and pulling to move the styling chair.
• Ability to drive between salons on a daily basis.

You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages, and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.