Shift leader

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one single

notion in mind; to serve a better burger ! Better burgers takes

better service, support and teamwork. That's why we

treat our team members fairly in a diverse and safe environment. With

an average of 10 restaurants opening each year, we invest in building internal

opportunities for our teams’ learning and growth. We just build better . Better

Burgers. Better Teams. Better Experiences.

Better Benefits : Build a better experience work &

lifestyle!

• Tip share-earn up to $2 / hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free

meal each shift they work *

Flexible schedules in a

fun, family friendly, team environment

Medical, Dental and

Vision Options

Paid time off

vacation and sick

401K match (21 and

older)

Employee Assistance

Program

Fast track for career

opportunities and management experience

Free

uniform

Eligibility based off

of time in position and average hours worked

Referred Employees

Must Be in Good Standing & Referee must be employed with Smashburger at

time of payout. Bonus is paid in two distributions

Shift Leader Responsibilities

Reporting to the

Restaurant General Manager, our Shift Leaders are the champions of better

burgers! In this role you will :

Manage the

performance of both FOH & BOH employees

Promote a fun and

positive work environment

Manage the

effectiveness of people focused processes and systems

Provide initial

and ongoing training to all employees within the unit utilizing SmashConnect,

LMS, and 4 step method of training

Reward and

recognizes employee performance that exceeds company standards

Manage with

integrity the daily completion of operational check lists to include

Line checks and

uniform standards

Opening / closing

check lists

Safe and deposit

logs

Manage the guest

experience metrics (NPS and OSAT)

Manage FSC

operational standards daily

Ensure all food

safety standards are followed & in compliance with local health depts.

Exemplify guest

service on each shift of the day and communicates SIZZLE service standards to

the employees

Manage the

successful onboarding and training for all new employees

Follow COGS

management procedures for food ordering and inventory

Follow company

Manage daily

labor

Shift Leader Requirements

Previous Shift

Leader Experience

90-day completion

of train the trainer course

Flexible to work

nights, weekends, and holidays

Follow

Smashburger uniform standards

Ability

to follow all guidelines and procedures set forth by Smashburger, local, state,

and federal employment regulations

Must successfully

complete Smashburger training program

Possess strong

communication skills, both written and verbal, to effectively communicate with restaurant

management, front line employees and corporate support teams

People management

skills to effectively select, assess, coach / counsel, develop, motivate, and

lead restaurant teams

Excellent

attention to detail

Proven time

management, consistency, and organizational skills

Highly motivated,

self-directed, and results driven

Physical ability

to stand for extended periods of time and to move and lift boxes of food /

supplies up to 50 lbs.

Ability to work

in high temperatures

All applicants and

employees have an equal opportunity for employment and advancement within

Smashburger. Smashburger is dedicated to

the principles of equal employment opportunity.

We prohibit unlawful discrimination against applicants, prospective applicants,

or employees on the basis of age 40 and over, race, sex, color, religion,

national origin, disability, genetic information, sexual orientation, gender

identity, military or veteran status, or any other applicable status protected

by state or local law. This prohibition

includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or

physical conduct which has the purpose or effect of substantially interfering

with an individual’s work performance or creating an intimidating, hostile, or

offensive work environment. We maintain

a workplace free of racial slurs and bias. This policy applies to all

employees, including managers, supervisors, co-workers, and non-employees such

as customers, clients, vendors, consultants, etc. Any conduct in violation of

these company policies is also a violation of the law. Employees who engage in, ratify, or

perpetuate discrimination, harassment or retaliation will be subject to

disciplinary action, up to and including immediate discharge.

Last updated : 2024-06-06