What are the responsibilities and job description for the SmileMakers CC Customer Sales Agent position at SmileMakers?
Overview
As our SmileMakers Call Center Customer Service Agent, you will be responsible for handling customer calls and mail order entry as assigned, completing work in a friendly and professional manner, and ensuring that all information is correct and communicated to the customer regarding; product knowledge, delivery methods, out of stock items, substitutions, specials, ship dates, policies and procedures, and price information. This role in Spartanburg, SC is part-time with flexible schedule options.
Detailed Description
Join us at SmileMakers where fun means business! SmileMakers is part of the family of brands at Oriental Trading, a Berkshire Hathaway Company!
Essential Functions
Marginal Functions
Here’s what you need to join the fun:
Knowledge, Skills, and Abilities
- Requires the ability to accurately type 4,200 keystrokes per hour
- Sound knowledge of telephone etiquette
- Requires good reading, listening, and interpersonal communications skills
- Must be able to effectively read, write legibly, and speak English
- Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
- Must display a friendly manner and high degree of tact in dealing with customers is needed
Education
- High School Diploma or equivalent combination of education and experience
Experience
- Previous customer service experience preferred
Other Qualifications
- Requires sitting for extended periods of time in a repetitive motion position
- Although position is primarily sedentary, frequent movement may be required
All work and no play just isn’t our style. Join us today!
SmileMakers (www.smilemakers.com) is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers mission is to make smiles happen! In 2013, SmileMakers was purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
