Mobile Dental Practice Office Manager

Position Summary:

Working with Smiles by Delivery means providing care to those who need it most. We are passionate about what we do and the patients we serve.

We are looking for an experienced Office Manager to lead our team. Our mobile units meet daily at the address listed in this post and then depart in teams to care for those in our community who cannot, for various reasons, be seen in a traditional practice setting. We need an Office Manager who can provide support and leadership from our office each day.

Our ideal hire would be a compassionate, kind, and driven professional. One who is dedicated and would strive to make our practice run as efficiently as possible. We are looking for someone who would take advantage of the opportunity to make a difference each day.

What we Offer:

• Full comprehensive benefits for all full-time employees after 90 days employment - Medical, Dental, Vision, 401K
• Accrued paid time off after 90 days employment
• Both part-time and full-time employees receive 40 hours of sick pay annually, after 90 days employment

Responsibilities:

• Plan and manage dental business operations to ensure excellent patient support services
• Ensure that patient appointments, cancellations and last-minute adjustments are handled property
• Respond to patient queries and issues and ensure patient satisfaction
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
• Oversee daily office activities and provide direction and guidance to staff as needed
• Manage all collections including filing and refiling claims and reaching out to insurance companies as needed
• Manage specialist referral process
• Assist in the training and development of staff to meet performance standards
• Manage team members, providing support as needed
• Develop promotional programs to attract more patients
• Assist in employee performance evaluation, promotion, termination, and retention activities
• Identify areas of improvements and concerns and implement appropriate corrective actions
• Oversee staff scheduling as to ensure full coverage
• Organize and oversee supply purchases
• Run and analyze management reports
• Maintain patient data according to regulations and company policies
• Ensure that records are stored securely and in compliance with privacy and security regulations
• Adhere to all HIPAA regulations
• Take responsibility for the appearance and functionality of the dental office
• All other duties as assigned

Qualifications:

• Dental Assistant certification a plus
• 3-5 years of recent and relevant management experience in the Dental field
• 1-3 years of experience with dental treatment coordination (indemnity/ PPO/HMO, state and federal plans
• 1-3 years of customer service experience preferred
• High school diploma or general education degree (GED) required
• Bachelors in Healthcare Administration or matched and relevant work experience
• Excellent organizational skills, ability to prioritize, and comfortable working independently
• Exceptional oral and written communication skills
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
• Expert attention to detail
• Proficient computer skills and ability to operate general office equipment
• Experience with Dental Insurance

We are an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Tempe, AZ 85281: Relocate before starting work (Required)

Work Location: In person