Office Manager

Job Summary:

The Office Manager oversees the daily management of the dental office. This position’s direct reports are the front desk support, dental assistants, dental hygienist, sterilizations technician and other support staff located within the dental clinic. This position reports directly to the Regional Manager. This individual provides leadership, planning, financial and patient’s management, staff supervision, and daily operational oversight of the clinic.

Essential Functions:

This list provides the primary duties and responsibilities for the position and does not reflect all duties and responsibilities that the incumbent will be expected to perform. These duties and responsibilities may change periodically based on the needs of the organization and the team. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Oversees the day-to-day supervision of all aspects of daily office operations within the practice: ensuring patient admissions is operating efficiently; monitoring appointments management, patient account review, collection of patient demographic, and their interaction with patients and providers.
• Works to continuously to improve the clinic business operations and internal controls to the patient experience within the clinics. Ensuring efficiency of office procedures including overseeing the proper routing of phone calls, messages, and patient requests. Ensuring that voice mail messages are checked on a regular basis throughout clinic operating hours
• Act as a liaison between the providers and the clinical staff. Ensures that all providers and staff are adhering to office guidelines and compliance protocols set forth by Smiles Dental
• Works collaboratively with billing team to ensure effective coordination of front and back end billing processes
• Responsible for enforcing policies and guidelines in accordance with compliance regulations
• Responsible for staying current on all medical and dental coding regulations and communicating changes appropriately to ensure the clinics policies are in compliance
• Acts a liaison between the clinical providers/staff and billing and compliance teams. Responsible for enforcing office compliance protocols. Works with all parties to ensure compliance policies and procedures are being adhered to. Communicates with all parties regarding concerns or changes
• Complete pre-authorization and referrals as appropriate for patients
• Bill dental procedures performed to insurance companies
• Ensures office is regularly maintained and cleaned
• Any other duties that may be assigned

Competencies:

• Technical Capacity; Proficiency in Microsoft Office and Dentrix/Eaglesoft
• Personal effectiveness/Credibility
• Thoroughness/Strong organizational skills
• Collaboration Skills; Teambuilding Aptitude
• Flexibility/adaptability
• Strong oral and written communication skills; Excellent phone etiquette
• Ability to work required hours
• Professional demeanor

Knowledge, Abilities and Skills:

• High school diploma
• Three or more years of related progressive experience required in a dental setting
• Demonstrated work and/or educational experience related to the
• Five years of related experience in a dental practice setting with supervisory experience preferred

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Smiles Dental Culture and Values:

• Alignment with and support of Smiles mission, vision and values is non-negotiable.

Work Environment:

This job operates in an interior medical/clinical environment that involves some exposure to hazards or physical risks, which require following basic safety precautions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Job Type: Full-time

Pay: $63,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Milwaukie, OR 97222: Relocate before starting work (Required)

Work Location: In person

Salary : $63,000 - $70,000