Office Document Specialist

Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:

• Integrity: Do the right thing. Especially when it's hard.
• Courage: Embrace the challenge.
• Together: Build bridges and lift up your colleagues.

Job Summary:
We believe that an excellent customer support team is the lynchpin between happy customers and a best-in-class product. In healthcare specifically, exceptional service is of the utmost importance, as it enables our members (patients) to access appropriate care.
Successful candidates will have excellent attention to detail, accuracy, and data entry skills. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for members and customers, this job is for you!
What you will do:

• Review and process inbound documents regarding member cases and initiate workflows for downstream teams to support members, physicians and pharmacies supporting a world class member experience.
• Look up information across our platform to identify appropriate next steps
• Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Demonstrate a patient centric mindset and a high sense of urgency.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

What you will bring to SmithRx:
Required:

• Must be locally based as the role requires working onsite at our Lehi office
• HS Diploma, GED or equivalent
• 1 years experience working in an administrative role
• Excellent attention to detail
• Ability to produce high quality and accuracy through efficient processes
• Ability to multitask
• Excellent verbal and written communication skills
• Passion for helping people
• Proficiency in Mac, and Google Suite
• Monday through Friday work schedule, with rotating weekend and holiday shifts
• Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred
• Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred

• What SmithRx offers You:*

• Competitive pay: $17 per hour
• Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pays up to 90% for you and your family.
• Fully paid Life insurance and Disability benefits
• 3 weeks PTO
• 401(k) Retirement Savings Program
• Flexible Spending Benefits
• Generous Paid Parental Leave benefits
• Professional development, training and career growth opportunities
• Well-stocked kitchen

Job Type: Full-time

Pay: $17.00 per hour

Salary : $17