Materials Support Associate

ABOUT SMOOTH-ON INC.:
Smooth-On, Inc. (founded in 1895) is a family-owned global manufacturer and distributor of liquid rubbers, liquid plastics, expanding foams, epoxies, clays, and other amazing materials used by artists and industrial fabricators for an endless variety of applications. Our 400,000 sq ft campus in Macungie, PA houses a production facility, warehouse, lab, workshops, offices, company gym, game rooms, and more for the 200 awesome people that work there! Our employees enjoy a suite of benefits, including medical/dental/vision, 401k matching, and much more.

Our customers use our materials to create:

• Special Effects in Movies
• Themed Environments (ex. Disney & Universal Studios)
• Architectural Ornaments & Elements
• Specialty Medical & Healthcare Training Devices
• Concrete Castings & Facades
• Robotics, Prototypes, and Industrial parts
• Artistic Sculpture
• Zoo & Aquarium Wildlife Environments
• Hundreds of other applications

We sell our products to the most creative people on the planet – influencers, artists, builders, inventors, innovators, disruptors etc. Our Sales and Marketing team helps these creative people all over the world on a daily basis (in person, via telephone, and via email). Everyone at Smooth-On takes pride in working as a team while empowering our customers to move their unique projects forward!

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ABOUT THE MATERIALS SUPPORT ASSOCIATE (MSA) ROLE:

The Smooth-On Inc. Sales and Marketing Department is seeking an organized and high-energy Materials Support Associate (MSA) to help support operations at our HQ in Macungie, PA (near Allentown, PA).  MSAs are essential parts of the Smooth-On team and must balance several key responsibilities.

Upon starting with Smooth-On, MSAs must take ownership of learning about our mold-making & casting materials, modeling clay products, and more. You will learn how our products work, what they are for, how to use them properly, and which products work best for different applications. 

*** WE WILL PROVIDE YOU WITH FULL PRODUCT & APPLICATIONS TRAINING ***

MSAs are strong communicators, comfortable getting their hands dirty, able to work independently, and comfortable working with various personality types. MSAs are part of a focused team and coordinate with the company Managers, Sales Reps, Lab, Office, Shipping, and Production teams to run day-to-day business operations.

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KEY RESPONSIBILITIES:
The primary duty of an MSA is to assist in the daily production of several important marketing tools – including:

• Product samples (known as “cured disks”)
• Seminar training items
• Store & distributor showroom display items
• & more

These sample items allow customers to see and feel the finished state of our products and better understand how they can be used for their projects. MSAs use our products every day – measuring, mixing, pouring, and working with materials in a workshop environment to create various samples that are used to support sales activities all over the world. In this, MSAs must have a committed attention to detail and a keen eye for imperfections in cured disks.

A MSA’s additional responsibilities include:

• Managing inventory for product samples
• Entering, managing, packing & sealing distributor sample orders
• Shipping orders
• Marketing event & seminar support – setup, breakdown, logistics etc.
• Maintaining & cleaning workshops, seminar spaces, and video production spaces
• Assisting Sales & Marketing staff with projects for customer support, content creation, product development, and more.

MSAs play a big role in supporting our marketing events and may also occasionally travel to outside branches/distributors to support various marketing activities (training, store setup, & more).

*** WE WILL PROVIDE YOU WITH FULL OPERATIONS TRAINING ***