What are the responsibilities and job description for the Program Manager position at SMTC?
SMTC is hiring for a Program Manager! **Relocation Assistance Available**
SMTC Corporation was founded in 1985. SMTC is a mid-size provider of end-to-end electronics manufacturing services (EMS) including PCBA production, systems integration and comprehensive testing services, enclosure fabrication, as well as product design, sustaining engineering and supply chain management services. SMTC has facilities in the United States, Mexico, China and Canada. Services extend over the entire electronic product life cycle from the development and introduction of new products through to the growth, maturity and end-of-life phases.
Benefits Highlights:
- 401K with company match
- PTO, Paid Holidays
- Tuition Reimbursement
- Medical HRA Plan
- Short term/Long term Disability Insurance, etc.
The Program Manager leads the tactical interface between the customer and various SMTC functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of SMTC" to the customer and the "voice of the customer" to SMTC.
Program Manager Duties:
- Responsible for managing the tactical, business customer relationship
- Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction
- Lead CFT team such that members are engaged, responsible, and productive to satisfy internal and external metrics
- Support the customer focus team in continuous improvement / lean activities and programs
- Work with team members to present issues and alternatives to the customer
- Ensure the CFT is properly interpreting and executing contractual requirements
Education and experience:
- Bachelor's Degree is required for this position.
- Experience of 5 years is required for this position, assuming education requirements are met. Equivalent industry experience is highly desirable
SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status.
If you require assistance in completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process.