Service & Logistics Coordinator

About SNA Displays

We bring our clients’ creative visions to life. SNA Displays builds high-end digital displays as vivid and dynamic as the imagination. Our work is supported by industry-leading expertise and service. We prove to our clients that dreams live digitally.

The concept of “people first” is one of SNA Displays’ most important core values. It’s true that we offer top-tier LED video display technology. But our strongest collective asset is the people who work at SNA Displays day in and day out, the ones whose expertise and hands-on client service make our motto, Dreams Live Digitally®, a reality.

Life at SNA Displays

SNA Displays is a company on the move. Our staff enjoys a fun and engaging culture, a close-knit atmosphere, all the right tools to get the job done, and plenty of professional growth opportunities. Join our team and help us produce and support some of the most dynamic and recognized digital displays on Earth.

For information on SNA Displays, including more information on our team, employee benefits and our company culture, visit our website at www.snadisplays.com

Summary/Objective 
Provides general support to the service department and assists with the Company RMA process. This position also works closely with the installation team to manage spare parts inventory and ensuring timely shipment and repair of spare parts for the client. When assigned, this position will perform some logistics coordinator duties when a member of the logistics team is out of office.

Key Areas of Responsibility

1. Supports the service and installation department for various tasks and projects as assigned.
2. Answers the service phone line and forwards all issues to the correct personnel.
3. Provides back up and support to the logistics coordinator as needed.
4. Maintains all paperwork for RMA and correspondence to the factory on repairs.
5. Maintains all paperwork related to service for the Knoxville warehouse. Works closely with other members of the service team on inventory of spare parts.
6. Creates all shipping labels and paperwork needed for spare part repairs.
7. Manages all shipping and receiving to the Knoxville warehouse.
8. Assists with proposals when necessary.

Competencies

1. Communication Proficiency
2. Strong Writing and Verbal Communication Skills
3. Attention to Detail
4. Customer Service

Supervisory Responsibility
This position does not require supervisory responsibilities at this time.

  Work Environment
  This job operates in a professional office and warehouse environment.

Physical Requirements

Prolonged periods of standing or walking may be required.

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 25 lbs. at a time.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m.

Travel

This position does not require travel.

Preferred Education and Experience

1. High School Diploma
2. At least two years relevant experience

Additional Eligibility Qualifications
None.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

SNA Displays is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.