Front Office Medical Patient Access Representative

DEPARTMENT: Front Office

REPORTS TO: Patient Access Supervisor

SUMMARY: Established Ophthalmology practice is currently seeking an individual for our Front Office Check in/Check out to greet patients. Vision insurance experience is a plus.

DUTIES AND RESPONSIBILITIES:

• Proficient front desk representative, able to provide excellent customer service.
• Answers, screens, and directs calls on multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee, voice mail.
• Greet and acknowledge patients for appointments in Practice Management System Mod Med (Ema).
• Monitors daily schedules for patient no-shows, late patients and cancellations. Follow up with patients as needed. Update tech board of patient’s status.
• Print/distribute schedules for doctor’s/front desk/optical/technicians daily.
• Responsible for monitoring the waiting room area and ensuring all patients have been taken care of and assisted in a timely manner. Inform patients of extended wait times and/or schedule changes.
• Offer refreshments to patients waiting for appointments and direct patients to the Optical department if needed.
• Maintain stock of refreshment station
• Keep waiting room tidy by straightening magazines, restocking business cards and brochures. Ensure all literature, including magazines are current.
• Responsible for entry of new patient demographics and patient data update changes and patient photo.
• Pass out surgical consents to all Pre-Op patients. Maintain adequate stock of surgical consent packets.
• Confirms appointments daily.
• Experience with benefits; VSP a
• Research patient eligibility and copay information on Availity prior to patient’s appointment.
• Responsible for processing record releases for all locations according to protocol, within 72 hours or receiving it.
• Monitor fax machine for incoming faxes and distribute to appropriate department.
• Address returned mail by researching/calling patient to get correct address.
• Fax all co-manage reports to referring doctors daily and ensure that faxes go through. Attach co-manage to fax confirmation for scanning.
• Schedule patients walking in or calling in for appointments. Offer the first available at the most convenient location for the patient.
• Triage patient calls, schedules accordingly
• Responsible for completing all medical record releases.
• Responds to visitors, clients, and employees in a courteous and professional manner.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High School diploma, one to two years related experience, or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Proficient with Mod Med(Ema) a plus.
• Ophthalmology experience a plus
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Bilingual skills a plus.
• Professional appearance and demeanor
• Ability to perform diversified clerical functions.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

BENEFITS:

• Health and Dental insurance
• Retirement plan
• Paid time off
• Professional development assistance

SCHEDULE: Monday thru Friday (8-hour day shift), occasional travel to different offices with mileage reimbursement.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, Walk, Sit,
• Continually required to utilize hand and finger dexterity
• Occasionally required to bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds
• Continually utilize visual acuity to read technical information, and/or use a keyboard

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Miscellaneous:

Will be cross-trained for other front desk positions for coverage purposes

Will be trained in opening/closing procedures should the need arise to perform these tasks.

Assist in other areas of the office as needed.'
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This Job Is:

• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Work Remotely

• No

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• Monday to Friday

Experience:

• Computer skills: 1 year (Preferred)
• Medical terminology: 1 year (Required)
• Customer service: 2 years (Preferred)
• Ophthalmology: 1 year (Required)

Ability to Relocate:

• Naples, FL 34109: Relocate before starting work (Required)

Work Location: In person