Employee Experience Center of Excellence Director

Responsibilities:

• Change Management Strategy – Develop and implement strategies to manage organizational change effectively.
• Communications – Promote open and transparent communication, ensuring employees are informed and engaged in the change management process.
• Employee Engagement – Foster a culture of employee engagement and satisfaction.
• Training & Development – Create training programs to enhance employees’ skills, working across service lines.
• Hospitality Standards – Set and maintain high standards for customer service and hospitality, aligning the employee experience with the desired level of luxury.
• Budget Management – Manage the employee experience budget for employee initiatives, ensuring resources are allocated effectively.
• Innovation – Stay updated on industry and emerging trends and best practices to continuously enhance the employee experience.
• Feedback and Improvements - Analyze employee feedback, surveys, and data to identify trends and areas for improvement.
• Data Analytics – Utilize data to measure the impact of employee experience initiatives and adjust strategies accordingly.
• Sustainability and Responsibility – Incorporate sustainability and social responsibility practices into the employee experience strategy.

• Prior Workplace Experience and Facilities Management experience.
• Prior client facing experience to build relationships and influence.
• Excellent interpersonal communication skills and professional demeanor. Must demonstrate executive presence, be comfortable interfacing C-Suite, Senior Leaders, and other VIP.
• Ability to effectively navigate complex situations withing client and customer organization.
• Ability to enable team culture.
• Proficiency in creating monthly business reporting and QBR reporting.
• Ability to travel 25-30%

• Drive and ensure accountability of business optimization initiatives across the facilities management and food business.
• Drive change across the organization - working at a high level to identify process gaps across the Segment by owning Operational Excellence, and driving Strategy & Lean Labor, Food, Subcontracting and Supply management initiatives outside of pure operational environments.
• Work collaboratively with the Operations team, Service Operations, Supply Management, and functional teams to find opportunities to align resources and knowledge across different groups.
• Support the business to improve and simplify existing processes and ensure capability of the new ones to drive reliability, predictability and efficiency while making the best use of available resources.
• Managing opportunities for a robust pipeline of innovations and initiatives that achieve growth and productivity expectations.
• Provide leadership to ensure contract compliance and management through client guarantees management & tracking, CPI management & reporting/tracking and yearly amendments.