Host - Hostess

UNIT DESCRIPTION: Position Summary:

General Responsibilities:

• Greets guests immediately in a friendly manner upon arrival and acknowledges at departure.
• Demonstrates a sense of urgency and meets service cycle timing standards.
• Seats guests at clean, dry tables, utilizing proper seating rotation.
• Determines and provides for any special needs of guests.
• Maintains guest waiting list and adheres to proper seating order procedures.
• Describes promotions while seating guests; takes initial beverage order.
• Attends to any other guest needs during the entire dining experience as warranted.
• Addresses complaints promptly in a courteous manner and notifies the supervisor of any issues.
• Assists service personnel in providing beverage orders and refills and clearing and setting tables.
• Willingly assists other team members without being asked.
• Maintains proper supply of clean menus.
• Demonstrates knowledge of station and floor breakdowns.
• Possesses strong product and menu knowledge.
• Completes all required side-work, including deep-cleaning assignments.
• May be held accountable to proper cash-handling procedures.
• Provides courteous service and is cordial to all team members and guests.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements:

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule if needed.
• Must comply with any dress code requirements.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Experience/Knowledge:

• High School diploma, GED, or equivalent experience.
• 0 to 1 year related experience.

Skills/Aptitude:

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer.
• Must have the ability to communicate effectively in English, both orally and in writing.
• Must be able to work unsupervised.
• Must be able to communicate clearly with managers, kitchen, and dining room personnel.
• Must have excellent customer service skills.

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

• Generally in an indoor setting, however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Benefits Eligibility: Full Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).