Patient Services Manager 1

Unit Description

Grow your career and develop a team that shares your desire to make a difference.

Sodexo is seeking a Patient Services Manager 1 for North Oaks Hospital located in Hammond, Louisiana. North Oaks Health System is a 330-bed facility and is one of Louisiana’s largest and most progressive community hospital organizations and is strategically based between New Orleans and Baton Rouge.

The Patient Services Manager will direct all patient services feeding operations and will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience. We are seeking a charismatic and organized manager to support a team of 30-40 frontline staff and ensure client and patient needs are satisfied. Healthtouch experience a plus!

The preferred candidate should have experience as a working manager in an equal to or similar role, as well as experience training staff and possess excellent customer service skills with patients and clients. 

Learn more about North Oaks Hospital at – https://www.northoaks.org

If you have Patient Services experience in a Healthcare setting you are encouraged to apply now!

The successful candidate will:

• implement and standardize all culinary systems and procedures for hospital: Catering, Retail menus, LTO’s, STG, Mindful, garnishing, panning charts, production, puree standardization, FMS sheets, inventory control, HACCP, cleaning schedules, staffing plans, presentation and quality of food, kitchen cleanliness, safety, etc. Sodexo standards will be the benchmark;
• FMS: monitoring, Audits, implementation and standardization for new menus;
• be responsible for Food and Physical Safety and annual training for all hourly associates;
• Gold Check audits: conduct audits, create action plans based on audit findings. Responsible for keeping and updating GC audit books;
• Procurement: Work with vendors on procurement items. Responsible for purchasing manager and purchasing financial audits;
• continue sustainability program with the direction of Director of Culinary Operations;
• improve and standardize catering and banquet services, create menus based on client needs;
• implement innovative and fresh ideas in retail, catering and patient services; and/or
• create interpersonal relationships with clients in hospital. 

Is this opportunity right for you? We are looking for candidates who have:

• a strong culinary background, with the demonstrated ability to stay current with new culinary trends;
• excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies;
• strong management skills and previous experience working in a high-volume facility;
• high end catering and dining experience and a passion for culinary arts; 
• a strong production culinary background, ideally in an up-scale restaurant/retail/catering environment;
• experience leading and engaging a culinary team, with exceptional human resource and supervisory/management skillset;
• menu planning experience and a strong understanding of current culinary trends;
• proven to effectively communicate to multiple audiences and develop strong relationships with customers;
• the ability to multitask and proven effectiveness in a high-standards driven environment;
• a strong understanding of forecasting, food cost management, purchasing, inventory and labor management concepts;
• the ability to successfully lead, develop and train a team;
• creative and effective problem-solving and project management skills;
• proficient computer skills as well as exceptional organizational and customer services skills;
• Serv Safe certified as well as working knowledge of HACCP and experience with Health and Safety audits; and/or
• E.C. (Certified Executive Chef) a plus.

Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. 

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you? At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Culinary jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Salary : $45,000 - $67,870