What are the responsibilities and job description for the Retail Operations Manager position at Sodexo?
Unit Description:
The successful candidate will:
Qualifications & Requirements:
Sodexo is seeking a Retail Operations Manager for Tarleton State University located in Stephenville, TX. Our Retail Operations Manager will oversee 11 retail units, including Chick Fil A, Dunkin Donuts, We Proudly Serve Starbucks, Sandella's, Food Truck Alley, Concessions, a c-store, and more. Our retail program is expanding, and we expect to add to our offerings soon. Our Retail Operations Manager will have 2 salaried managers reporting to them, along with 120 hourly employees.
The successful candidate will:
- motivate, coach, mentor and develop frontline (hourly-paid), staff;
- provide stellar customer service;
- oversee cash handing processes, and POS programming and maintenance;
- ensure company food and physical safety programs and standards are followed;
- conduct retail brand standard audits (in-house and national brands);
- maintain integrity of retail branded concept standards (national and in-house brands);
- manage the opening and closing the operation as well daily retail food service operations;
- ensure all needed signage (including digital) is in place;
- manage vendor relationships and compliance; and/or
- maintain all product merchandising, marketing and ordering standards are in place.
Is this opportunity right for you? We are looking for candidates who have:
- have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
- possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
- exhibit flexibility to take on additional responsibilities as needed; and/or
- demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.
Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
Key Duties
Key Duties
- Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
- Manages cash handling protocols & control procedures according to Sodexo policies.
- Maintains client satisfaction for food quality & customer service.
- Accountable for the execution of service quality by maintaining the highest level of delivery.
- Supervises day-to-day work activities of food service workers, supervisors & managers.
Qualifications & Requirements:
Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years of experience in retail operations
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Basic Functional Experience - 3 years of experience in retail operations
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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