Retail Operations Manager

Unit Description

You believe in an open, inclusive culture where everyone can thrive. Lead a team where engagement, productivity and innovation are born in this environment.

Sodexo is seeking a Retail Operations Manager for Central Connecticut State University located in New Britain, CT. The Retail Operations Manager will oversee front and back of house retail operations at Central Connecticut State University Campus. Reporting to the General Manager, this position will oversee one retail manager, multiple venues including licensed Starbucks and approximately 35 union, student workers and frontline staff. Responsibilities include retail menu, pricing and promotion development, cash handling, driving retail sales, client and customer satisfaction. 

The successful candidate for this role will:

• motivate, coach, mentor and develop frontline (hourly-paid), staff;
• provide stellar customer service;
• oversee cash handing processes, and POS programming and maintenance;
• ensure company food and physical safety programs and standards are followed;
• conduct retail brand standard audits (in-house and national brands);
• maintain integrity of retail branded concept standards (national and in-house brands);
• manage the opening and closing the operation as well daily retail food service operations;
• ensure all needed signage (including digital) is in place;
• manage vendor relationships and compliance; and/or
• maintain all product merchandising, marketing, and ordering standards are in place.

Key Duties:

• ensure there is a zero-harm mindset for ourselves, our customers, our food & employees
• direct daily operations of food quality & customer service in a retail food operation that may include branded concepts and ensuring that employees have appropriate equipment, supplies and resources
• manage cash handling protocols & control procedures according to Sodexo policies
• maintain client satisfaction for food quality & customer service
• be accountable for the execution of service quality by maintaining the highest level of delivery
• supervise day-to-day work activities of food service workers, supervisors & managers

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.Key Duties-Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.-Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.-Manages cash handling protocols & control procedures according to Sodexo policies.-Maintains client satisfaction for food quality & customer service.-Accountable for the execution of service quality by maintaining the highest level of delivery. -Supervises day-to-day work activities of food service workers, supervisors & managers.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 yearsBasic Functional Experience - 3 years of experience in retail operationsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Salary : $65,300 - $98,670