What are the responsibilities and job description for the Call Center Supervisor position at Softbir?
About us
Softbir is a small business in Indianapolis, IN. We are professional, agile and innovative.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Wellness programs
Call Center Supervisor
Duties:
- Manage and oversee the daily operations of the call center, including on-site and remote employees
- Monitor and evaluate call center performance, providing feedback and coaching to team members
- Develop and implement strategies to improve call center efficiency and customer satisfaction
- Set performance goals and targets for the team, ensuring they are met or exceeded
- Conduct regular team meetings to communicate updates, changes, and goals
- Train new hires on call center procedures, systems, and customer service techniques
- Maintain accurate records of call center metrics, such as new enrollments, billable hours and customer satisfaction ratings
Experience:
- Previous experience in a call center supervisory role is required
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written
- Proven track record of meeting or exceeding performance targets
If you are a motivated individual with a passion for sales and customer service and have experience in call center management, we want to hear from you! Join our team as a Call Center Manager and take your career to the next level. Apply now!
Job Type: Full-time
Pay: From $19.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Leadership: 3 years (Required)
Ability to Relocate:
- Indianapolis, IN 46278: Relocate before starting work (Required)
Work Location: In person