What are the responsibilities and job description for the General Manager position at Soirée HG?
The General Manager is responsible for leading the restaurant operations including establishing and maintaining guest services. He/she is responsible for the various tasks involved in the overall operation of the restaurant including opening and closing the restaurant, measuring business trends, maximizing sales/profitability by developing staff, controlling expenses, shortages and all aspects of service delivery and guest satisfaction. Must have high volume upscale dining experience as a lead, supervisor, or manager.
Key Responsibilities/Duties:
- Ensure that each guest receives outstanding service by providing a friendly, professional environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
- Provide leadership for employee relations through effective communications, coaching, training and development.
- Build a strong relationship with the Chef and back of house team.
- Assist in managing culture and policy deployment in the areas of restaurant service and overall quality dining experience, safety, guest satisfaction, and employee relations.
- Responsible for the facilities day-to-day operations (such as distributing building access keys, menus, reservations, office technology and HR related activities, etc.)
- Plan and assign daily goals, tasks & assignments. Assure proper completion through follow-up.
- Assist in managing budget/labor and operating expenses for the purpose of driving revenue, controlling costs and increasing profit.
- Assist in managing compliance with state and federal regulations as well as, adherence to all Company policies and procedures.
- Assist in managing restaurant inventory, facility maintenance and staffing requirements.
- Perform other related duties as assigned.
Education/Experience Desired:
Bachelor’s degree or equivalent experience
Specific Knowledge, Skills, and Attributes:
- Leadership: A demonstrated ability to lead people, communication results, and motivate
- Planning: Ability to perform short and long range planning
- Excellent interpersonal and communication skills
- Excellent project and program management skills
- Ability to lead and train
- Computer proficient