Customer service manager

Customer Service Manager at Sol Systems

Washington DC

Sol Systems is seeking a manager to join its Environmental Commodities Management - Client Relations team. The Manager position is a customer and partner facing role that oversees and assists with client engagement, customer service, and new partner onboarding.

The Manager will work closely with the business development team and play a role in new market expansion and support bringing in new partnerships for Sol Systems.

The Client Relations team is responsible for managing the overall customer experience for Sol Systems portfolio of more than 17,000 contracts with residential and commercial solar system owners.

Team workflow includes engaging with Sol Systems network of clients and partners, submitting system registrations across different environmental commodity markets, managing inbound and outbound communications via both phone and email, and managing new customer onboarding.

Sol Systems is a solar energy project development and financial services company with a national footprint and a diverse customer, investor, and partner base.

It has financed or developed over $2 billion of solar energy assets to date. As a leading renewable energy developer, financier, trader and operator, Sol empowers entrepreneurs to have a meaningful impact on the world with a focus on catalyzing the development and operation of sustainable infrastructure.

Sol Systems prides itself on its excellent customer service. Customers rely on Sol Systems to sell their solar renewable energy credits (SRECs), an important source of revenue from their solar installations.

The collaboration of the Client Relations Team with the Environmental Commodities Management and Risk & Trading Operations teams is essential to the success of this business line, which has been profitable since its 2008 inception.

Key Responsibilities : Manage the daily tasks of the Client Relations team* Oversee 2 junior team members and provide guidance on customer service best practices* Delegate tasks and monitor productivity* Resolve all high-level customer escalations* Provide support on customer service shifts and resolve customer inquiries via phone and email* Deliver 5-star customer service in every client interaction* Monitor customer service volume using a ticketing platform* Track team productivity against KPIs* Oversee the new customer onboarding process including managing the registration processes for various state and regulatory authorities* Collaborate with internal Operations team to ensure a smooth transition of customer accountsThe ideal candidate has previous account management experience in the solar industry and is a results driven, self-starter who is extremely organized and ready to join an entrepreneurial company.

A successful candidate will possess the following skills and attributes : At least 3 years of customer service, call center, or account management experience* At least 3 years experience in the solar industry or related energy field* Previous personnel management experience* Excellent verbal and written communication skills* Ability to learn quickly while maintaining a keen eye for details and staying organized* Team-oriented* Bachelors degree in any field* Problem-solving and troubleshooting* A proactive, can-do attitude and lots of enthusiasm* Proficiency in Microsoft Office Suite - including Word, Excel, PowerPoint, and Outlook.

Ability to adapt to changes in processes as directed from outside state and regulatory authorities* Proficiency in Salesforce or similar CRM software a plus Location & Hours : This is a full-time role and will be based in our Washington, DC office.

Commitment & Compensation : Compensation will be commensurate with experience. In addition, Sol Systems provides health insurance, retirement benefits, partial gym reimbursement, education benefits, parental leave, paid vacation, sick and federal holidays, and the opportunity to work in a unique and dynamic environment.

To Apply : Please submit a resume, cover letter and salary requirements. Deadline : We hope to hire for these positions immediately and will review applicants on a rolling basis.

Sol Systems is an equal-opportunity employer, and does not discriminate based on gender, race, ethnicity, orientation, creed, or other traits.

Sol Systems supports and encourages candidates of all backgrounds to apply.*Location (City) *

Please indicate your minimum salary requirements. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter.

Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Sol Systemss Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.Gender Gender

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Last updated : 2024-04-04