General Manager

Our Company & Our Property :
About Auberge Resorts Collection:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit
aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.

About Solage:
Solage redefines “fun” in the heart of California wine country with 100 design-focused and environmentally conscious studios, each featuring complimentary cruiser bicycles for guests use and a 130-foot landmark swimming pool. The resort features a Napa escape where guests detox, retox, and repeat. A local favorite and destination for foodies, the resort is home to acclaimed signature restaurant Solbar, which offers a living menu that has no borders and is guided by the seasons. Picobar, a destination itself, overlooks the pool and surrounding mountains, features cuisine personally crafted by our Chef which exhibits a fusion of flavors from his two homes: Mexico and Callifornia. The award-winning Spa Solage offers 20,000 square feet of health and wellness with 14 treatment rooms, Bathhouse, state-of-the-art gym and a Yoga & Movement Studio with complimentary daily fitness classes.

Role Summary:
Join our team as General Manager for Solage in Napa Valley and lead an extraordinary team to drive results in all areas of the operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. Serves as the coach and champion of all team members, attracting new talent, developing their skills, and maintaining a strong culture. This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with the community.

Core Responsibilities:

• Serves as the consummate host for guests and residences, present in the operation and in the front of house.

• Responsible for maximizing the return on investment to the owner by achieving the objectives of

• the annual budget, business plan, marketing plan and strategic initiatives in all areas of the operation, guest service, team member engagement and profitability

• Provides the highest quality guest service and product, a positive work environment for all team members and creates soulful journey experiences and programs

• Has full accountability for the successful implementation of the Company’s strategies and goals

• Responsible for the financial performance of the hotel and residences

• Develops an operating culture with a mindset towards performance, quality, lean operating techniques and bottom line results.

• Tirelessly drives continuous improvement in all areas of the resort.

• On-going involvement in the day to day operational challenges with strong follow-through to drive results

• Leads inspiring and thoughtful daily rallies

• Responsible for resort compliance to all Auberge Resorts brand standards.

• Review and approve all operating expenses for the resort

• Attracts, mentors and develops talent; ensures development of people is happening throughout the hotel operation

• Interview all candidates in final consideration for management level positions.

• Conduct final interview of all guest contact staff.

• Respond to residential owner requests, leading role in residential board meetings

• Ensures the resort is compliant with local health and safety codes, company guest service, product and brand standards, policies and procedures

• Perform other duties as directed, developed or assigned.

Skills and Abilities:

• Is driven, innovative and passionate about being a host and leader of a hotel in Napa Valley

• Has a curious mind, is a strong multi-tasker who finds opportunities and creates solutions

• “Rolls-up their sleeves” to get it done and inspires others with their vision and acumen

• Has a strong understanding of the style, design and nuance of luxury that is required to create a distinctive brand

• Collaborative and has strong interpersonal and influencing skills

• Excellent written, oral, and interpersonal English communication skills; computer literate.

• Strong organizational skills

• Keen eye for detail

• Positive, honest, and energetic work ethic

• Ability to present clear, concise and meaningful information to owners, guests, executives, managers and employees.

• Ability to coach and mentor at all levels

• Ability to analyze, interpret and understand financial data

• Ability to solve practical and complex problems

• Ability to travel to other resorts, home office as needed

Required Qualifications:

• 10 years progressive experience in hotel operations management

• Proven expertise at successfully driving the performance of a luxury hotel

• Experience in driving sales & marketing, strong operations background

• Experience leading teams

Preferred Qualifications:

• BS/BA in business management or hotel management

• Spanish language skills

• Operational background in Rooms and/or Food & Beverage

• Demonstrated success in building brands and delivering results (ideally smaller independent brand)

What Else?:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Solage is an Equal Opportunity Employer, M/F/D/V. Solage provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.