Program Manager - Community Solar

Description

ABOUT THIS POSITION  

With more than 1900 CSA (Community Solar Array) memberships, questions are bound to come up. When they do, our CSA Program Manager is there for our customers to answer technical and billing questions, resolve system errors, and to provide solutions to any other inquiries that come their way. As we evolve to meet our CSA member needs the CSA  Program Manager will be committed to delivering the SunCommon Customer Experience: ensure easy and efficient engagement; provide above and  beyond service; and help each customer recognize the value of being part of something bigger through their relationship with SunCommon.  

This customer-focused function is equal parts relationship building and problem-solving –  with consistent and compassionate communication via phone and email to ensure each customer  is getting the most out of their solar system and/or CSA membership. Technical knowledge of  solar, an understanding of net-metering rules and utility specifics, and the ability to convey this  information to customers in a relatable way are at the foundation of this positions’ work. 

To meet the needs of our customers and our business, the CSA Program Manager will efficiently problem-solve through effective prioritization, proactive planning and diligent attention to detail. This role requires a high level of organizational and research skills,  as well as the ability to graciously handle multiple tasks simultaneously.   

ESSENTIAL JOB FUNCTIONS  

The CSA Program manager is responsible for: 

• Managing our CSA memberships across VT and NY with the goal of keeping all arrays  fully allocated. This includes bringing in new customers as needed to fill gaps in the arrays,  updating array allocations with the utility and coordinating with Finance when new  members are added, maintaining a pipeline of CSA customers, and collaborating with sales and marketing teams as needed to keep CSA memberships full. Responsible for  managing the Quarterly True ups for CSA Subscription Members. 
• Communicate with CSA array owners as needed. 
• Collaborate and Coordinate with the finance team to process true ups, monthly CSA member payments, annual dues and any other CSA related financial needs.
• Collaborating with the IT department to address system errors and to continually improve  on the digital process. 
• Manage the annual Distributed Energy Resource (DER) Provider Compliance reporting  with the NY State Department of Public Relations, to maintain our license to sell, install  and manage on site PV and CSA systems. 
• Manage administration of NY ownership CSAs (and VT as needed):  
  • Annual renewal of general liability and insurance policies in coordination with  Pardees Insurance agency out of NY. 
  • Coordination of annual member’s dues and tax-related documents. 
• CSA documentation and automation development. Clearly document all CSA  processes in an easy-to-follow guide so the CSA program has stability over the 10-20 year  life of the systems. Partner with IT and Customer Support for CSA automation. 
• Collaboration with Sales and Marketing Teams. Effective communication across  departments is essential to the team’s success. Create and implement ways to support  both customers and colleagues through the solar sales process.  
• Active Support of SunCommon’s Culture. Infuse their work and the work of others with  SunCommon’s purpose in a joyful, intentional way.  

Requirements

JOB QUALIFICATIONS  

The ideal candidate for the CSA Program Manager will have: 

• Top-notch customer service skills. A passion for delivering a joyful customer experience,  including the ability to identify and use the most effective communication tool for the  situation. 
• A strong commitment to SunCommon’s purpose and vision. 
• Tenacity. The candidate must gain great satisfaction from a job well done and 100%  complete. 
• Accountability. Takes ownership of actions and is driven to achieve goals.  
• Adaptability. Thrives in an ever-changing environment and meets deadlines. Able to  effectively juggle multiple priorities at once.  
• A Solutions-Oriented Mindset. Able to quickly identify effective, efficient resolutions to  challenges. Asks “how could we” and proposes paths forward.  
• Team Player. Demonstrated experience as a strong team member with superior oral and  written communication skills, and solid relationship building skills. Gives and receives  feedback graciously. 
• Solar Smarts. Have knowledge of (or be able to quickly learn) solar equipment, CSA  memberships, net metering programs, and utility-specific information. Thorough understanding of SunCommon’s products, including deep technical knowledge of PV systems and Community Solar Arrays will contribute to success. 
• Computer Proficiency. Comfort with Microsoft Office suite, Google, CRM, and data  management. Maintain accurate and timely records in Salesforce, Google Calendars and  other systems. Experience with Salesforce or NetSuite a plus. 
• Bachelor’s degree, five years related business experience, or an equivalent  combination of education and experience. 

COMPENSATION & BENEFITS

• SunCommon provides our employees a competitive salary and strong package of benefits, including:
• For the employee and their family, fully paid medical premiums as well as a significant contribution toward medical deductible expenses,
• For the employee and family - fully paid dental premiums,
• 3 weeks paid personal leave (combined vacation and sick) for year 1; 4 weeks for year 2,
• 10 paid holidays annually,
• 401k company match 1:1 up to 3% of salary that the employee sets aside then 1:2 match for 4 or 5%.
• Student Loan Paydown Program
• Employee Assistance Program

SUNCOMMON VALUES

Achieving our mission is critical work, and how we do that work matters. One way SunCommon creates positive change is internally, by instituting and measuring ourselves against practices that do right by our employees, customers, and communities. The following core values are critical to our operations and our success: Embody Excellence, Maintain Humanity, Prioritize Inclusivity, Cultivate Joy.

We do it by celebrating creativity, cross-functional collaboration, high energy, hard work, good play, deep networking and with the acknowledgement that we’ll each make mistakes and learn from them.  We know success.  We know fun.  Come do both with us.

As a certified BCorps, we take seriously our responsibility to succeed and to honor our triple bottom line commitments to People (our employees and their families, our Customers and residents of the communities where we do business), Planet (our beloved environment and the broader globe, given climate change) and Profit (providing capital to grow, revenue to share among our employees, and a reasonable return to our investors). This is important work, and we have fun doing it.  Innovation is fun stuff.

SunCommon of course is an equal opportunity employer and we don’t tolerate harassment or other discrimination based upon sex, sexual orientation, gender identity, marital status, caregiver status, pregnancy, military or veteran status, race, color, religion, national origin, place of birth, ancestry, age, physical or mental disability, genetic information or any other legally protected status.

OUR PURPOSE

SunCommon believes business should create positive change and help solve the world’s biggest problems.  Our mission is to accelerate the transition to solar power in our communities because ensuring a habitable planet is the most important work of our lifetimes.

ABOUT THE BUSINESS

SunCommon is a market leading renewable energy company operating in Vermont and New York’s Hudson Valley and Capital District. SunCommon is a subsidiary of iSun, Inc. (NASDAQ: ISUN), a leading solar energy and clean mobility infrastructure company with 50-years of construction experience in solar, electrical and data services. We use an innovative approach to marketing, via high-touch, personal interactions with home and business owners who want clean electricity and more energy security. We’ve done all the legwork to put together a total package that’s easy for the customer. We picked the best equipment manufacturers, arranged attractive financing that saves our customers real money and hired up the finest installers. There’s over 8,000 happy SunCommon residential and commercial customers so far - and lots more to come. Organized as a Benefit Corporation and certified as a BCorp, we’re committed to the triple bottom line of People, Planet and Profit. Our goal is to become the largest publicly traded, BCorp in the country producing renewable energy.