What are the responsibilities and job description for the IT Helpdesk Support Specialist position at Soligent?
Soligent Distribution is looking for an experienced individual to work as an IT Helpdesk Support Specialist at our Petaluma, CA Headquarters. Your job is to jump in and help the company by supporting your peers and every employee in the business. By doing this, you will make the whole company faster and better at what we do, unlocking our potential to spread solar power across America.
Essential Functions:
- Investigates user problems and identifies their source; determine possible solutions; tests and implements solutions
- Troubleshoots networks, systems software, hardware and applications to identify and correct malfunctions and other operational difficulties.
- Assists personnel across all departments as a technology subject matter expert and resource.
- Develops and conducts various training and instruction for new and existing users on hardware and software
- Creates a positive customer experience (internal and external) by providing support for questions or issues with web applications, including account creation, login processes, and web orders.
- Resolves and manages a support queue of help desk tier 1 support tickets and route tier 2 tickets to appropriate resources.
- Manages user setup, updates, and employee start end date activities (for both hardware and software).
- Evaluates existing hardware to reuse or recycle as needed.
- Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
- Evaluates IT vendor relationships and utilization of IT resources and recommends changes to optimize service and minimize cost.
- Assists the IT department and working on other projects as needed
Required Skills/Proficiencies: The IT Helpdesk Support Specialist will have the following skills:
- Experience working with desktop and cloud applications including MS Office and Google Office Suites.
- Experience working with PCs, laptops, monitors and mobile device configurations and setup.
- Proficient with an Enterprise Resource Planning (ERP) tool - NetSuite preferred
- Strong customer service skills.
- A strong attention to detail and an excellent sense of urgency.
- Excellent communication skills, good design sense, and a creative outlook
- Strong organizational skills, including the ability to handle multiple projects and tasks in a fast-paced, deadline-driven environment.
- Commitment to excellence and high standards.
- Flexibility and innovation as a team player.
- Be people and solution oriented with good technical and problem solving abilities
- Willingness to learn new systems
- Bachelor’s degree in a technical field such as Computer Science or Information Technology, or equivalent applicable work experience.
Physical Demands: The IT Helpdesk Support Specialist must have the ability
- To speak clearly and hear oral communications by telephone and in person.
- To have close vision and ability to adjust focus.
- To sit for prolonged periods, sometimes for two hours or more when working on the computer.
- To lift files, open filing cabinets, and bend or stand on a stool as necessary.
- To occasionally lift and/or move up to 50 pounds.
Mental Demands: The IT Helpdesk Support Specialist must have the ability
- To exercise strong organizational, problem-solving, and analytical skills.
- To manage conflicting and simultaneous priorities and workflow.
- To work independently and as a member of various teams and committees.
- To understand and follow written and verbal instructions
- To practice sound judgment with the ability to make timely decisions.
- To respond courteously and promptly to upper management demands or inquires.
- To be comfortable and at ease when speaking to vendors and other employees
- To express a professional demeanor when representing the Company.
Compensation for this role for a candidate based in Colorado is expected to be between $58,000 - $70,000 and for a candidate in NYC is expected to be between $58,000 - $70,000, but may be higher or lower in other States due to geographic differentials in the labor market.
Salary : $58,000 - $70,000