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Call Center Representative

Soni Family Practice, PLLC
Clermont, FL Full Time
POSTED ON 6/7/2024

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Cancel, reschedule, and make new appointments
  • Run eligibility check
  • Return voicemail calls
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Skills

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Computer skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Use template

Job Type: Full-time

Benefits:

 

  • 401(k)
  • Health insurance
  • Paid time off

 

Medical specialties:

  • Primary Care

 

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Medical terminology: 1 year (Preferred)
  • Call center: 1 year (Preferred)

 

Language:

  • A second language and if so what language (Required)

 

Work Location: In person


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