Senior Service Desk Manager

Soni Resources Group
New York, NY Full Time
POSTED ON 5/17/2023 CLOSED ON 5/31/2023

What are the responsibilities and job description for the Senior Service Desk Manager position at Soni Resources Group?

Job Description

A global Professional Services Company is hiring a Service Desk Manager to oversee the company-wide Service Desk. This person must be able to manage a large, remote team while also being physically present to build relationships with key stakeholders. Must have a data-driven approach to improving performance.

Requirements:
  • 5 years experience managing Service Desk teams.
  • Experience managing remote support employees.
  • Proven experience working in a professional services / corporate industry.
  • Previous experience working in a 24x7 environment.
  • Data driven approach to team performance and identify trends.
  • Experience managing AV Support

Compensation: $175,000 - $200,000

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications .

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Salary : $175,000 - $200,000

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