Project Specialist

SONIFI® Solutions, the leader in technology solutions for the hospitality and healthcare industries, is looking to add a Project Specialist to our team. The Project Specialist, Professional Solutions will have responsibility for supporting the Third-Party Services team and customers throughout the full life cycle of a variety of project types.  The Project Specialist works independently as well as within a team to coordinate projects, schedules, materials, and other administrative functions. The position will also assist with planning goals and overall departmental efficiencies.  This is a full-time, non-exempt, corporate/remote-based position.    What you’ll do: Coordinate activities pertaining to all aspects of the Third-Party business process. Case Management – formulate, verify, and create cases as needed (to include mass case creations), timely case closures and constant updates to Third Party contacts as needed. Interact and attend regular meetings with third party partners to provide support as needed.  Follow up on customer (internal and external) questions, requests, and issues in a timely manner.  Provide input on internal procedures for service partner/subcontractor contact information, required forms, processes and policies as needed. Interpret, verify and process FWO’s for projects and service requests to ensure proper invoicing as agreed by Third Party partners and associated rate cards. Assist Project Managers with Service & Project Requests to ensure accurate and timely responses. Coordination of projects and special Third-Party needs. Reporting - including Project Tracking, Support Case Metrics for projects/third party service and other data reporting.  Maintain accurate, detailed, well-organized and documented files.  Oversee, research, and correct transaction errors maintaining communications with the customer appropriately. Maintain accurate, detailed, well-organized data within SONIFI internal systems. Provide remote support and escalation for calls/e-mails from Third Party partners. Provide feedback to improve internal procedures for Third Party information, contracts, required forms, processes and policies. Assist with user acceptance testing of internal applications, as necessary. Promote and maintain positive working relationships while working to meet departmental and company goals. Comply and adhere to departmental and company procedures and policies. Other projects and duties as assigned.      What you’ll need: Associate degree and a minimum 3 years of related experience, preferably in a technical environment; or have the equivalent combination of education and/or work experience. Ability to adapt to a technical environment. Strong Microsoft Office (Word, Excel, PowerPoint, Outlook) skills. Experienced providing outstanding customer service delighting customers. Excellent written and verbal communication skills Ability to adapt to changing priorities through the course of the day. Excellent judgment and decision-making skills. Detail-oriented and self-motivated.   SONIFI’s team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.   For more information about Equal Employment Opportunity, please visit:  https://www.eeoc.gov/.   #Technical

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