Customer Care Specialist

Requirements

· Strong work ethic

· Excellent verbal, written and interpersonal skills

· Ability to handle multiple requests and projects

· Ability to work both independent and as a team member

· Ability to visit all clients in Santa Clara/San Mateo Counties

· Able to use own vehicle for client visits (mileage reimbursement provided)

· A desire for challenges and personal development

· Dependability and punctuality are a must

Customer Care Responsibilities

· Meet with all current customers onsite at customer’s premises, to ensure satisfaction and to identify and address any concerns or needs

· Perform account training on all Sonitrol products, including intrusion, access control, and video systems

· Works proactively with customers to find solutions to problems and looks to uncover any sales opportunities

· Schedules and performs retention visits on a regular basis. Sets appointments in order to address any current problems or concerns, review employee and responder lists, and any special instructions

· Listens to customer to try and predict any future problems the customer may have

· Gathers testimonials and referrals from existing customers

· Maintain client information using necessary databases by inputting accurate and current contact activity and details

· Responsible for effective internal communications within sales, operations, and the central monitoring station

· Meet expectations of a minimum number of weekly client appointments as described in job description

· Develops a complete understanding of all company operations and approved equipment

Job Scope:

This position receives moderate supervision, and this person will be able to independently make decisions. This position requires a high degree of organization and attention to detail, so there is an effective and productive use of both the company and customer’s time and money.

****SALARY DEPENDENT ON EXPERIENCE****

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• San Jose, CA 95131: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location