What are the responsibilities and job description for the Receptionist position at SONS Kia?
SONS KIA is looking for a Receptionist to join our team. We treat each service customer's needs with concern and have a loyal customer base.
SONS KIA has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and you want to be considered for this exciting position, then apply immediately! All applications will be kept in strict confidence.
What We Offer:
- Employee & Family purchase program
- Medical and Dental Insurance
- 401(k)
- Paid Vacation
- A fair and safe family-run business environment
Responsibilities:
- Calculate the customer’s bill using the dealership’s computer system
- Receive payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications:
- Experience with Microsoft Office suite is a plus
- Available to work flexible hours, weeknights & weekends
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Clean driving record
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