Director of Operations

Job Description:
Sonwil, an industry leader in Distribution, Logistics and Transportation is seeking an experienced warehouse management professional. The Director of Operations oversees operational activities for all of Sonwil’s warehouse sites via partnerships with site facility managers. Acts as a liaison between the organization and client, manages complex customer relationships, and is responsible for analyzing and identifying value-added services that match customer needs with solution selling. The position drives long range plans for customer sites to obtain optimum efficiency and economy of operations, while maximizing profits. Leads and manages warehouse teams, budgets, inventories and equipment in a way that meets and exceeds the company's business objectives.
Responsibilities

• Lead strategic initiatives that directly contribute to P&L performance via cost savings, warehouse operational efficiencies and process improvements across the operation.
• Develops and drives culture of accountability through daily assessments and operational evaluation.
• Leads implementation of company programs. Develops, documents, and executes standard operating procedures across all facilities and delivery operations
• Identifies new business opportunities and grow business revenues and margins with existing customers.
• Builds a strong relationship with key customer contacts through listening and understanding our customer’s environment.
• Develops customer profiles with business issues, opportunities, information flow, competitor environment, review process, contract, etc. Presents complete proposals and value solutions for our customers.
• Assists in the development and implementation of productivity standards and goals in support of the annual operating plan.
• Develops or directs the creation of metrics to measure the performance of all areas of warehouse and logistics.
• Cultivates a high performance, result-oriented culture by maintaining positive working relationships with all internal and external stakeholders.
• Directly accountable for the successful implementation, assessment, and transition of all new operational initiatives.
• Reviews tactical aspects of business profile, indexes, KPI results and other data to up-sell additional solutions.
• Uses Lean Six Sigma tools to make decisions and improve operational efficiency.
• Coaches and develops personnel in multi-site facility operations, emphasizing training and projects.
• Requires corrective action plans and accountability from the sites.
• Establishes measurements that positively impact safety, quality and financial performance.

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Required Experience: *
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Qualifications*

• Bachelor’s degree required; M.B.A. preferred; preference given to candidates with 10 years’ supply chain management expertise
• Proven track record in designing and implementing new processes throughout multiple warehouses and installation operations.
• Proven track record of understanding the vision and partnering with the company’s leadership to plan for the success of all the warehouse operations and work to achieve the assigned goals
• Ability to lead the warehouse workers and provide coaching, communication, and training on ongoing changes
• Prefer Lean Six Sigma and/or Supply Chain certification or training
• Prefer previous experience within an FMCG environment with specific knowledge of AIB/SQF/FDA regulations.
• Understanding of supply chain strategies.
• Strong customer relationship skills; ability to balance and manage customers’ expectations while aligning with corporate goals.
• Strong problem-solving ability, planning/organization skills, and decision-making ability.
• Ability to communicate and articulate professionally, in both speech and writing.
• Interpersonal influence skills
• Ability to be flexible and adapt to changing priorities.
• Understanding of and ability to control HR costs and growth.
• Proactive approach to employee relations issues.
• Detailed knowledge and grasp of financial practices and accounting.
• Ability to set policy and procedures.
• Ability to lead others effectively utilizing a team approach.
• Willingness and ability to travel frequently.

Competencies

• Collaborative Leadership - Knows how to get things done through formal channels and the informal network while instilling a sense of purpose in others; sees connection to larger purposes.
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
• Customer Relationship Building - Having an intimate knowledge of the customer's changing needs and the ability to produce rapid results in all areas.
• Financial Acumen - Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound, responsible, and are strategically aligned.
• Leading Change - Ability to develop and implement an organizational strategy and to incorporate it into the organization’s long-term goals. Foster a work environment that encourages creative thinking and the ability to maintain focus, intensity and persistence, even under adversity.
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

From: Sonwil Distribution Center

Job Type: Full-time