General Manager

We all look to the same sky - and that’s how the story of Sora was formed.

We came together as we all knew we wanted the same thing for our hometown. We wanted to create an elevated experience that extends beyond a restaurant and into your home. But the challenge would not be easy: how can you blend clean & minimal sushi with the experience of a night out?

While the challenge was set, we knew the sky’s the limit. We take great care in providing an upscale, fun, and sensory driven experience that pushes the envelope on what can be done. Globally influenced, Sora® is a deliberately thought out plan to bring traditional sushi to the Midwest.

Whether it’s an intimate night at home, or night out at one of our pop up events. And soon this Summer, we will be available for takeout through your favorite delivery apps or takeout.

We’re proud to consistently be working towards incorporating local and sustainable ingredients in all that we do. From the fish we source, to the packaging materials we use. We encourage you to follow our journey as we unveil more this year.

- Team Sora

General Managers lead and direct the daily operations of a restaurant and consistently deliver an exceptional guest and employee experience; lead and develop the front of house (FOH) and back of house (BOH) teams while fostering our Culture of Caring; and assist the upper management team in driving sales, managing costs, growing the business.

Essential Functions

• Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring
• Respond immediately and effectively to guest and employee needs and feedback
• Maintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs require
• Manage costs, drive sales and grow the business in support of financial goals
• Partner with upper management team to interview, hire, onboard, train, schedule, supervise and develop all FOH and BOH hourly employees (including proficient use of online applicant tracking, training and other HR systems and tools)
• Handle all interviewing, hiring, onboarding, training, scheduling, supervising and/or developing the management team
• Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination
• Perform opening sanitation checklist, pre-shift line check and shift walk-throughs
• Balance, pare and maintain security of all cash banks
• Prepare for and conduct pre-shift and other employee meetings
• Ensure repair and maintenance needs are addressed
• Understand and follow the food allergy procedure and special orders/restrictions
• Ensure proper food storage, quality and presentation standards, including temperature controls
• Monitor and ensure the restaurant and the team’s compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management) and represent the restaurant and Company in interactions with legal and regulatory authorities
• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
• Work a variety of days and shifts (including early mornings, late nights and weekends) as needed
• Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces.

Key Responsibilities and Duties

• Model and promote teamwork across all teams
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Organize and conduct periodic informational seminars for employees
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Other duties assigned as needed

Job Types: Full-time, Contract

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Physical Setting:

• Bar
• Casual dining restaurant
• Fast casual restaurant

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Application Question(s):

• Do you have the ability to work on your feet for multiple hours a day?
• What is the longest management position that you have held in hospitality?
• Is there anything hindering you from working nights and weekends?

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location