Program Manager, Anesthesia

POSITION SUMMARY:

The Anesthesia Program Manager (APM) is responsible for the effective management and operational support of assigned facilities. The APM will focus on establishing professional relationships with Sound Anesthesia leadership, Sound central support services, the Anesthesia provider team and key hospital stakeholders. The APM will report directly to Operational Leadership with accountability to the program clinical leadership. The APM will work closely with Anesthesia Clinical and Operational leadership to facilitate successful results for each Anesthesia program assigned. The APM will act as primary liaison with program providers, clinical leadership and facility partners. The APM will ensure implementation of corporate policies, procedures and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Many of the following responsibilities will be under the direction and in collaboration with both the Sound Anesthesia Operational and Clinical leadership.

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  Maintain understanding of hospital contractual requirements (staffing model/levels, points of service, financial, and quality).
• Monitor staffing schedules and communicate coverage needs to appropriate support teams (Scheduling/Staffing) to ensure required levels of staffing/calls are met.
• Understand monthly labor costs as related to budget and proactively take action to research and report on variances to Clinical/Operational leadership.
• Review and maintain practice roster with current information and immediately notify leadership of any potential upcoming vacancies.
• Manage working relationships with Sound central support departments directed at achieving outcomes, building efficiency, accurate status reporting smooth escalation pathways and driving process improvement initiatives.
• Assist program leadership in preparing and delivering quality reporting to ensure continuous performance feedback to leadership, staff and hospital partners.
• Facilitate/coordinate departmental meetings to include preparation of agendas, presentations and meeting minutes with follow-up on action items.
• Collaborate with Clinical Leadership to coordinate all educational/training sessions for Sound and/or facility.
• Implement best practice for communication to ensure all providers are informed of corporate policies, procedures and initiatives.
• Interface with local hospital departments/leadership and act as a liaison to facilitate problem resolution.
• Keep abreast of departmental/hospital developments/events that could potentially impact service or partner satisfaction, and escalate appropriately to leadership.
• Identify and problem solve day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of central office departments. Assist clinical leadership with executional support in these areas.
• Process any premium pay, review labor reports for accuracy and trends to explain financial performance. Identify and understand the impact of variances, and enact plans to address negative variances.
• Assist with facilitating Sound RCM requests of facility for additional information to ensure timeliness and accuracy of charge capture/billing process.
• Where multiple service lines exist within one facility will facilitate coordination with other practice managers if necessary.
• Assist in new site implementations in conjunction with Sound Anesthesia implementation team and central support departments.

SPECIAL KNOWLEDGE, SKILLS, ABILITIES, TRAINING OR SPECIAL LICENSES/CERTIFICATIONS NEEDED TO PERFORM THIS JOB:

• Ability to effectively prioritize workload in a fast-paced environment
• Excellent analytical and organizational skills
• Excellent written and oral communication skills, including presentations and business proposals
• Client service oriented (both internal and external) with ability to collaborate with multiple teams in a results-driven manner maintaining strong working relationships
• Position continually requires demonstrated poise, tact, diplomacy, and good judgment
• High personal standard for delivering high quality results in a timely manner
• Able to make decisions effectively and with appropriate stakeholder input
• Humility and servant-leadership focus
• Creative and persistent problem solver
• Professional mannerisms, appearance, and executive presence
• Proficiency with Microsoft Office Suite, particularly Excel
• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure is desirable
• Driver’s license and appropriate insurance

EDUCATION/EXPERIENCE

Education Minimum: Bachelor's Degree preferably in health services.

Experience Minimum: 2 years' experience working in practice management/operational management with working knowledge of hospital and healthcare environments.

COMPUTER SKILLS

• Microsoft Office Suite (Excel, Power Point, Word)
• Microsoft Teams
• Salesforce
• Scheduling software
• Electronic Health Record

SPECIAL JOB OR ENVIRONMENTAL CONDITIONS:

Flexible Indoor office or home office environment

Local Travel required

To be considered for employment, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must be two weeks post full COVID-19 vaccination by start date

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.