Manager, IT Support

Manager, IT Support

Description

JOB SUMMARY

The Manager, IT Support directly reports to the Manager, Application Development for Nuclear Technology Solutions (NTS). This position provides leadership and direction to a diverse staff of IT professionals and contractors, in support of Southern Nuclear Corporation (SNC) and the reliable and financially competitive generation of electricity. This position is also responsible for providing technology support, coordination and direction for Nuclear Technology Solutions.

The support of SNC is a 24x7 responsibility and requires careful and consistent management of the IT call-out process for on-call and off-call personnel. This includes managing and representing SNC’s interest relative to all aspects of lifecycle for IT infrastructure, applications, desktop software, personal computing devices and peripherals, telecommunications, cyber security, and support activities for plant specific systems and technology solutions that are outside of NTS direct control. Additionally, the IT Manager is responsible for successfully meeting and/or exceeding safety and reliability metrics, as well as effectively managing financial resources, including SCS functional and billing budgets within the SNC project capital budget. Other responsibilities may include management of assigned Technology/IT fleet projects and initiatives.

Broad technical and business backgrounds, as well as the ability to think strategically and act tactically, are important dimensions for success in this leadership role. Experience in power generation and specifically nuclear power would be advantageous.

Must have strong leadership skills. Must have blend of technical and business skills. Ability to direct and motivate team of employees to meet customer needs and achieve organizational goals. Ability to build relationships with customers, vendors and other IT organizations. Moderate travel may be required.

JOB REQUIREMENTS : (Education, Experience, Knowledge, Skills)

Education:

• Bachelor’s degree in Computer Science, Engineering, Information Technology or related Engineering/Technical field preferred
• Master’s degree in Technology/Engineering/Business is advantageous.

Experience and Knowledge:

• Project Management skills such as planning, scheduling and budgeting are required.
• Fundamental knowledge of SNC core business functions and how IT adds value to these organizations. Experience in nuclear generation is desired.
• Familiarity with Cyber Security concepts and strategy relative to protecting electric generation and transmission and distribution facilities is advantageous
• Advanced knowledge of Information Technology business model
• Demonstrated ability to lead, motivate and develop an inclusive, results-oriented team; able to develop employees and successors; ability to lead through change; effective performance management; exemplifies Southern Style.

Skills:

• Excellent leadership capability with the ability to work in a fast-paced/high pressure environment.
• Excellent interpersonal skills; strong oral & written communication skills; able to communicate effectively with all levels of employees, clients and IT management; ability to make presentations to all levels employees/management/executives.
• Demonstrates good business judgment with ability to formulate and implement strategic & operational business plans, consistent with Southern Company, Southern Nuclear, and IT goals.
• Demonstrated knowledge to prepare and manage functional O&M and capital budgets
• Ability to blend technology with business needs to achieve business improvements.
• Ability to provide strategic direction for Southern Nuclear IT investments with emphasis on standardization on excellence among the nuclear projects.

Competencies:

• Demonstrate Southern Style: Safety, unquestionable trust, superior performance and total commitment
• Ability to negotiate and influence others
• Ability to provide technology consulting with solutions that meet business needs
• Expert analysis and problem-solving skills
• Ability to learn and apply new technologies and manage multiple assignments and conflicting priorities
• Solid understanding of change management and controls
• Builds productive relationships with a focus on cooperation & teamwork
• Comprehensive customer relationship skills; delivers consistently on customer service and commitments in a demanding environment.
• Strong interpersonal skills; communicates effectively (oral & written) with all levels of client, peer and IT management
• Convey complex technical issues in business terms
• Understanding of engineering/analysis/design discipline and methodology
• Maintains a balance between analysis and implementation, and theoretical and practical
• Knowledge of business management, specifically in dealing with multiple projects involving architecture platforms and complex technologies

JOB RESPONSIBILITIES : (Primary responsibilities of the job)

• Manage and develop an effective, diverse workforce with highly technical skills. The incumbent must attract, develop, motivate and retain employees, provide strong performance management direction; provide leadership through ongoing change; and provide continuous learning opportunities for employees.
• Ensure all Nuclear Technology Solutions activities and systems are built according to approved IT standards and meet all NRC regulations.
• Manage the organization (24x7 operations) as a business with emphasis on reliable and secure operations for the computing infrastructure, communications systems, and applications; delivering high quality service that meets the needs of the customer in the changing business environment; ensuring financial performance and stewardship are at the core of all decisions
• Provide technology consulting and solutions to business problems to meet or exceed customer's expectations for functionality, quality, cost, and timely delivery.
• Conduct business in accordance with SCS & SNC policies and procedures to ensure compliance with regulatory requirements (e.g., NRC, SOX, etc.).
• Ensure all IT investments have a written business case; been reviewed, approved and prioritized by the Corporate Project Review Committee – Information Technology (CPRC-IT) (Nuclear Technology Leadership Team); and have appropriate business unit sponsorship
• Ensure alignment with Technology Planning Analysts on all technology projects for resource allocation, schedule, and budget.
• Ensure a corporate, fleet or system-wide perspective is considered in all process design activities.

Other Requirements

• The successful candidate must meet background screening and NRC fitness for Duty requirements.
• Up to 25% travel may be required

#LI

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

The Energy Center - 3535 Colonnade Parkway (3535Birmingham)

3535 Colonnade Parkway

Birmingham, 35243

Req ID: SCS2010100