Technical Support Representative

Technical Services Representative

JOB SUMMARY

This job provides Tier 2 level support for Harris, Catalyst and Advance Tec products. This position is responsible for equipment installations, troubleshooting and resolution of customer complaints. The Technical Services Representative must deliver technical solutions with a high degree of professionalism which includes installation, service and troubleshooting Harris, Catalyst and Advance Tec systems for SouthernLINC customers. This includes but not limited to system design, repairs to in-vehicle solutions (car kits, etc) and assisting with major projects such as communication console design and installation. Ability to work with Business and Government sales team to reach sales and retention goals as set forth by the company.

JOB REQUIREMENTS

• Associates or comparable degree in Electronic Technology and/or 2 or more consecutive years’ experience in consumer or mobile electronics troubleshooting, installation and maintenance are highly desired
• Knowledge of iDEN, GSM, LTE and CDMA experience is highly desired.
• Strong working knowledge of Ops Center and other troubleshooting applications in-depth knowledge of Customer Solutions and Company policies, processes and procedures
• Valid driver’s license
• Strong interpersonal, verbal and communications skills required (English)
• Beginner’s level knowledge of Microsoft applications (Outlook, Excel, Word, Powerpoint)
• Ability to perform multiple tasks at the same time
• Ability to learn and gain knowledge of SouthernLINC Wireless required computer software programs
• Ability to live, work and travel in a service territory
• Ability to operate with minimal supervision and independently in a timely manner, making sure job is done correctly the first time
• Good working knowledge of tools
• Good mechanical aptitude
• Teamwork skills
• Available to work overtime, on-call duties, after hours and weekend rotations as needed

Physical Demands/Working Conditions

• Ability to stand, walk, stoop, squat, reach to or below shoulder level, reach above shoulder level, lift, carry, push, pull and use hands to handle and feel.
• Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders, work from heights, work in small crawl spaces. Ability to lift over 50 pounds with assistance.
• Activities require handling and grasping with the hands when performing job duties
• Frequent lifting up to 25 pounds
• Work in unprotected weather elements
• Ability to bend and kneel for prolonged periods of time
• Maintain good working order of company vehicle

MAJOR JOB RESPONSIBILITIES

• Design, install and troubleshoot/maintain various equipment and systems for Southern LINC wireless in a professional manner which include but not limited to bi-directional amplifier signal enhancing systems, in-vehicle solutions, etc.
• Ability to maintain rapport with internal and external customers by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements.
• Ability to maintain and inventory proper stock, parts, tools, and safety equipment needed to complete jobs.
• Ability to document, maintain and store information needed to complete job. Ability to work with Business and Government sales team to reach sales and retention goals as set forth by the company.
• Ability to communicate with engineering any issues that may arise from scheduled maintenance.
• Assist engineering and RAN technicians with other issues that may arise in service territory which may include but not limited to maintenance and troubleshooting issues.
• Other duties as assigned by manager.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 8087

Job Category: Customer Service

Job Schedule: Full time

Company: Southern LINC