What are the responsibilities and job description for the Rep II Customer Care position at Southern Glazers Wine & Spirits?
What You Need To Know
Overview
The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers placing product orders.
Primary Responsibilities
- Answer inquiries regarding customers' accounts
- Keypunch supplier and sample withdrawals
- Enter financial data into company records; issue credit and debit memos
- Handle returned mail
- Research shortage and miss shipped claims
- Process/enter orders and pick-ups
- Handle call volume from the customer service queue
- Process winery direct orders
- Responsible for scanning and indexing customer credit files into the imaging system
- Add/drop partners, self-incorporated accounts and inactive systems.
- Identify outdated, obsolete and duplicate documents from customer files
- Handle all salespersons changes at the beginning of each month
- Research returned mail with an incorrect address and make the necessary corrections
- Handle delivery claims, logs (shortage claims, miss ships, etc.) and error files
- Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
- Perform job in accordance with company and departmental policies and procedures
- Perform other job-related duties as assigned
Additional Primary Responsibilities
Minimum Qualifications
- High school diploma or equivalency plus one year of experience
- Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
- Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Physical Demands
- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
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