Office Manager

Management for Home Improvement Office Needed

Office Administrator / Customer Service Administrator

Entry Level - Mid Level Position with Room to Grow!!!

Wilkerson Windows & Gutters in Knoxville, TN , is a division of Southern Industries – Home Improvement.  Now is an excellent time to come on board with our team. We are hiring for a Office Administrator. The Office Administrator will interact with the company’s customers by addressing inquiries and resolving complaints and help with administrative duties in the office. This position requires the ability to multitask in a fast-paced warehouse environment.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Making Customer Care/ Welcome Calls as needed daily.
• Input any new services that come in via phone, email, or walk-ins if received from Customer Care or from outside your office-call the customer to let them know the service has been received and the technician will be in touch to schedule
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Call customers once completed to ensure customer satisfaction
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned and takes direction from leadership staff.

Required Skills/Abilities:

• Ability to use office equipment (fax, copier, multi-line phone system)
• Extensive knowledge of office management procedures.
• Knowledge of Excel Spreadsheets Required
• Knowledge of Salesforce is a Plus, but we are willing to train.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Must be able to pass a background check and a drug screen.

Education and Experience:

• High school diploma or equivalent required; Associate degree in office administration or related field preferred.
• At least three years of administrative and clerical experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

What we Provide:

• Family-oriented safe and modern work environment
• One of the best paid corporate training programs in the industry
• Excellent compensation paid weekly
• Medical, Vision and Dental Insurance, Life Insurance, Health Savings Accounts, 401K match program
• Paid vacation and holidays

• Tremendous Opportunities for Advancement (at current location or across the Southern Southeast Footprint) 

About us:

Wilkerson Windows & Gutters in Knoxville, TN is a division of Southern Industries – Home Improvement.  With more than 400 employees and offices in 5 states, Southern Industries is the Southeast’s premier home remodeling company. We offer more exclusive products than any other companies in the Home Improvement Industry. Our company has over 52 years of experience and 120,000 satisfied customers. With this track record we can provide you critical training, a solid customer base and an abundance of opportunity to expand your career and thrive financially. Join us today!