Apartment Service Lead Technician Virtual Hiring Event

WHAT WE ARE LOOKING FOR:

We’re seeking a Lead Technician with a whatever-it-takes approach to join our team! In this full-time role, you’ll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you’ll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Hiring, train, coach, counsel, and manage a successful service team

• Encourage and build positive relationships with all team members, customers, and vendors

• Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times

• Monitor daily activities of service team to ensure product and service quality

• Maintain accurate logs of, and schedules for, all maintenance work and materials

• Perform daily checks of overall community appearance

• Perform service technician responsibilities as necessary

• Schedule, conduct and document regular meetings with service team members

• Schedule and manage appropriate contracts

• Provide high levels of service to all customers and team members

• Aid in preparation of annual budget and community plans

• Respond in emergency situations, as needed

• Stay abreast of industry trends

• Demonstrate behaviors that cultivate a positive work culture

• Contribute to community and company engagement efforts

• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Ability to perform all Service Technician duties

• Excellent written and verbal communication skills

• Outstanding interpersonal skills

• Exceptional customer service skills

• Ability to effectively lead, coach, and motivate

• High-level critical thinking skills

• Knowledge of current applicable laws

• Strong organizational skills

• Adaptability and flexibility in fast paced environments

• Ability to keep neat and accurate records

• Knowledge of contract requirements

• Understanding of basic mechanical and mathematical principles

• Ability to lift 80 pounds to the shoulder and carry it

• Aptitude with Microsoft Word and Excel

• Experience with Yardi software products a plus

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

• If you have a resume please submit it ahead of time; you can also apply to our jobs on our career site: www.smc.jobs. If you have any certification or specialty license please inform us during the interview.

Preferred dress code

Casual (come as you are, but please be presentable)

About Southern Management Companies

At Southern we provide the second most essential thing that every person needs whether it’s to create a family, achieve professional success or simply enjoy life – a roof over their head. We are a 50 year old privately-owned company that invests in, develops, renovates, and manages residential, hospitality and commercial real estate in the United States. Our portfolio includes more than 74 apartment communities, 6 office buildings and 3 hotels in Maryland and Northern Virginia. “At Southern - people come first!” and we stand by it with our three biggest priorities: Team Member Empowerment, Above & Beyond Customer Service, and Giving Back in ways that matter.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.