Coordinator of Library Student Support Services

Southern Oregon University

Position Number: A00497

Rate: $49,165 @ 1.0FTE

Position Summary:
In collaboration with faculty and academic programs, the Coordinator of Library Student Support Services manages a variety of tutoring and student support services that promote student success, particularly in subjects with higher-than-average failure rates. The Coordinator works with campus programs and Hannon Library to promote student support services writ broadly in alignment with campus goals and the mission of Hannon Library, and is integral in the assessment, improvement, and development of the varied student support services offered.

The Coordinator of Library Student Support Services helps deliver the high-quality student support services offered by the Tutoring Center, and the Tech Help desk by managing the student workers who provide tutoring services, and technology help in the Hannon Library. Peer tutors provide peer-based tutoring in writing, mathematics, science, and other topics as feasible at Southern Oregon University, and the Coordinator manages the daily operations of the tutoring services as well as the daily operations of the peer-based Tech Help desk. Under supervision of the Research Services Librarian, the Coordinator establishes procedures to guide student tutors in problem-solving and customer service and trains tutors in appropriate referrals from the Tutoring Center to library and subject area faculty. The Coordinator works with faculty from the STEM division, from University Studies, and from the Library to recruit and train tutors and Tech Help students, and is responsible for assessing the assistance provided to students at these service points and communicating ideas for improvement and/or new services to appropriate faculty and staff members.

Minimum Qualifications:
Bachelors Degree.
Experience in a higher-education setting.
Proven interpersonal skills.
Experience supervising others.
Proven administrative skills.

Preferred Qualification :
Masters Degree in an applicable area
Experience recruiting, training, and supervising student workers
Knowledge of educational best practices that encourage student
learning.
Experience collaborating with faculty
Experience with learning center, tutoring, or other peer-based service

Knowledge, Skills, and Abilities:
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
Ability to work with a high level of productivity and accuracy/attention to detail.
Excellent administrative, organizational and time management skills.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Ability to adapt to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization.
Working knowledge, or ability to quickly learn, university infrastructure, policies and procedures.
Knowledge of educational best practices that encourage student learning
Proven supervisory skills and record of successful collaboration with faculty and staff

Special Instructions to Applicants:
Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) letter providing some detail of the applicants qualifications and interest in the position; (2) current resume/CV; and (3) the names, addresses, and telephone numbers of at least three professional references. If you are unable to attach the supplemental materials to the online application please contact Human Resources for assistance:

For inquiries and additional information, please contact: Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.

Special Conditions
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be able to successfully pass a pre-employment background check.

Under the provisions of the Fair Labor Standards Act (FLSA):

• Position classification defined as "exempt" are not subject overtime

The person holding this position is considered a "mandated reporter" under the Oregon Revised Statues and is required to comply with the requirements set forth by the Oregon department of Human Services.

Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the "Clery Act"),requires that prospective employees be notified of the availability of SOUs Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on use, possession and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.

An electronic copy of the Annual Security Report (ASR)can be accessed at the following link:
https://inside.sou.edu/assets/security/AnnualCrimeReportFinal.pdf. A physical copy of the ASR is available at no charge upon request. To request a copy please visit the Campus Public Safety Office at 382 Wightman Street, Ashland OR 97520. For more information call 541-552-6258, or email clerycoordinator@sou.edu.

All applicants must apply online at https://jobs.sou.edu/postings/10473 .

Diversity Statement
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
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