IT Technician

The IT technician will be responsible for providing immediate technical support for remote and onsite users. The technician will work closely with the help desk to resolve any low-level IT items and answer any phone or email requests. The technician will also be responsible for troubleshooting any projector, video conferencing solution or tv technology items to resolve presentation issues. The technician will responsible for understating remote office locations technology and serve as a local resource for remote offices.

We are looking for a candidate with at least 5 years of experience with the following:

• Extensive knowledge of PowerShell and command line scripting to automate daily tasks.
• Windows Operating System Support Windows 8.1 and Windows 10 Pro.
• Server 2008 & 2012 Administration and support (DHCP, DNS, GPO).
• Monitoring, troubleshooting, and resolving network issues.
• Understanding of cloud infrastructures (Googles Apps, Office 365, AWS).
• End user support of level 2 and 3 items.
• Understanding of network printers, mobile and other peripheral devices.
• Worked with vendors to resolve items.
• Help Desk support.
• Provided end user remote support.
• VOIP and telephone infrastructures.
• Understanding of VPN technologies.
• Knowledge of content filters, firewalls, anti-malware technologies.

Responsibilities:

• Field incoming help requests form end users via telephone, e-mail, and service portal.
• Provide in-depth phone, remote & deskside technical support.
• Work with vendors to resolve issues.
• Open and close support request.
• Documentation of network and technology items.
• Provide end user communication.
• Effectively escalate issues to upper IT Personnel.
• Ability to drive to remote offices.
• Responsible to managing and maintaining organization phones inventory and extensions.
• Responsible for procuring technology items.
• Ship and receive technology items from vendors and remote users.
• Manage and maintain software licenses.
• Archive IT documentation.
• Troubleshoot all kinds of technology items (Projectors, Entertainment devices, TV’s, Interactive devices and others).
• Replace internal hardware for laptops and desktops.
• Work with vendors to get equipment exchanged or replaced.
• Mentor staff with proper IT Tools and procedures.
• Patch and run new cat6 cabling for special projects.
• Drive to remote offices to provide technical support.
• Provide VOIP phone support and work with vendor to provide resolution.
• Participate on an 24/7 on call rotation.
• Other duties as assigned.

Education / Certifications:

• Bachelor’s Degree
• Comptia A , Server, Security
• Cisco CCENT, CCNA
• Microsoft MCP, MCT, MCSA, MCSE

Only serious, goal-oriented applicants need apply. Our financial rewards and promotions are determined by performance; we want the best performers to manage our organization's future.

SWRCC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full-time

Pay: $32.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 5 years (Preferred)

License/Certification:

• Certification(s) (Preferred)

Work Location: One location