Refugee Support Project - Case Worker

Job Summary/Company: Sparks Group is proud to support a current mission of humanitarian aid agency in Washington, DC. If you are eager to provide support as a Refugee Support Project – Case Worker personnel to displaced persons from Afghanistan in a 6-month contract opportunity, then this is ideal role for you!

Hours will be Monday-Friday from 9:00am-5:00pm. Pay is $23.00 per hour.

Responsibilities:

• Conduct case management of the independent departures of Afghan guests from one of the military bases; this includes responding to emails, answering phone calls and handling drop ins that arrive at the office to inquire on their government issued documents.
• Ability to use the internal and external databases in order to confirm case information for the independent departures.
• Verify the identity of the Afghan guest who is requesting for their Employment Authorization Documents (EAD) via phone, email or in person.
• Check thoroughly the arriving documents including Employment Authorization Documents (EAD), Social Security Numbers (SSNs) and Birth Certificates.
• Receive and organize documents including mailing the letter to the correct specified address.
• Handle of mail and unclassified pouches as specified in Diplomatic Post Office (DPO) regulations.
• Receive and track documents, organize incoming and outgoing packages.
• Ensure proper labeling of all incoming and outgoing post.

Qualifications/Background Profile:

• Previous experience of any clerical work or customer service
• Basic experience in Microsoft Office applications
• Knowledge in Diplomatic Post Office (DPO) regulations is an advantage
• Attention to detail, ability to organize paperwork in a methodical way
• Discreet, details and clients-oriented, patient and willingness to learn new things

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Sponsored by Sparks Group