What are the responsibilities and job description for the Customer Service Manager position at SpartanNash?
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”
Our SpartanNash family of Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
Location:
12850 State Road 23 - Granger, Indiana 46530Job Description:
This role is responsible to provide and maintain a high standard of customer service in the store's front end operations; to supervise and direct all front end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.
Here’s what you’ll do:
Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
Knowledgeable of product locations in the store.
Know the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
Train others to perform all department activities and functions.
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
Handle spoiled/damaged products per established guidelines.
Maintain a clean, attractive and well stocked department.
Additional responsibilities may be assigned as needed.
Here’s what you’ll need:
High school graduate or equivalent (GED)
Proficient Computer (email, spreadsheets, etc)
Ability to read, write, comprehend, and interpret documents
Accounting/Bookkeeping skills
Interpret/Analyze Financials
Develop/ Manage Budgets
Delegate/Direct/Implement
Suggestive Selling/Knowledge of Products
Detail Oriented
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
We are not able to sponsor work visas for this position.