What are the responsibilities and job description for the Patient Scheduler position at Specialty1 Partners?
Our office, Southwest Florida Oral & Facial Surgery - Fort Myers, is seeking a talented Patient Scheduler to join our busy specialty practice.
We are looking for a talented and skilled Patient Scheduler to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
The primary purpose of the phone room scheduler is providing a friendly, successful, informative, and supportive first contact for our patient and referral offices. This position works closely with the support staff team that includes front office, billing and insurance, and other schedulers, as well as interaction with members of the clinical team and Doctors.
- Provide high-level customer service to our patients and referral offices via phone.
- Utilize multi-line phone queue system to efficiently assist callers.
- Direct callers to appropriate department for assistance, if not calling to schedule an appointment.
- Assess, document, and dock patients to RN utilizing clinical messaging for post-surgical questions and concerns.
- Accurately schedule patients for consultation and surgical procedure in the patient EMR system using appropriate policies and protocols.
- Obtain appropriate insurance information and complete the insurance verification form accurately.
- Educate patients on in-network insurance policies and protocols for out-of-network insurances.
- Contact patients to reschedule their appointments due to schedule changes.
- Performs other duties as assigned or requested such as, but not limited to, patient registration queue, patient EMR data entry/scanning, referral office requests, and chart preparation.
- Comply with all HIPAA regulations at all times.
- Follow and model the Practice’s values and inspire others to achieve the same.
As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
The Patient Scheduler plays a vital role in ensuring that our patients receive the best possible care by effectively communicating and coordinating appointments. You also have the following:
- Strong interpersonal skills with the ability to build rapport and trust with patients and the dental team.
- Excellent communication skills, both verbal and written, to explain information in a clear and understandable manner.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
- Proficiency in dental software and basic computer skills.
- Understanding of dental terminology, procedures, and insurance processes.
- Empathetic and patient-centered approach to customer service.
- A high school diploma.
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.
Your Benefits & Perks
- BCBS High Deductible & PPO Medical insurance Options
- VSP Vision Coverage
- Principal PPO Dental Insurance
- Complimentary Life Insurance Policy
- Short-term & Long-Term Disability
- Pet Insurance Coverage
- 401(k)
- HSA / FSA Account Access
- Identity Theft Protection
- Legal Services Package
- Hospital/Accident/Critical Care Coverage
- Paid Time Off
- Diverse and Inclusive Work Environment
- Strong culture of honesty and teamwork
