Customer Service Representative

Job Title: Client Service Representative

Location: Phoenix, AZ, USA 85027

Duration: 6 Months (TEMP TO PERM, dependent on performance)

Job Hours: Job Hours-40 hours / Some Saturday hours may be required.

Shifts : between 7:00 AM – 8:00 PM CST, with the potential for overtime and occasional weekends

Initial Training: First three months in-office (40 hours per week). Upon successful completion of training, a hybrid schedule (3 days in office, 2 days remote) may be implemented.

Job Summary

The Client Service Representative supports the Client Workplace Benefits (CWB) contact center by managing customer inquiries through inbound/outbound calls and emails. Ideal candidates are detail-oriented, thrive in fast-paced environments, and possess excellent communication and problem-solving skills. The role focuses on providing superior customer service and ensuring a positive customer experience.

Responsibilities

• Deliver exceptional customer service through inbound telephone calls in a fast-paced, high-volume contact center environment.
• Take ownership of customer requests, ensuring efficient, accurate, and professional handling.
• Build rapport quickly, responding to customers compassionately, while consistently meeting commitments.
• Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries.
• Maintain performance and quality standards while handling customer interactions.
• Analyze information to make decisions and solve problems, maintaining a positive customer experience.
• Learn the basic principles of personal lines insurance and CWB products.
• Collaborate with team members and business partners to ensure positive customer experiences.
• Work 40 hours per week on scheduled shifts between 7:00 AM – 8:00 PM CST, with the potential for overtime and occasional weekends.
• Assist with special requests, additional tasks, and projects as needed.
  
  

Qualifications

• Minimum of a high school diploma or equivalent; a college degree or current enrollment is preferred.
• 3-5 years of insurance experience required.
• A customer-focused mindset, with a strong commitment to delivering exceptional service.
• Prior experience in a high-volume contact center, with an emphasis on decision-making, problem-solving, and customer service, is a plus.
• Excellent verbal and written communication skills with a focus on service.
• Proficient in computer skills, including the ability to navigate multiple applications and multitask effectively.
• Accountability and dedication to performance standards.
  
  

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com .

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.