What are the responsibilities and job description for the WestGate Front Desk Agent position at Spectrum Resorts?
WESTGATE FRONT DESK AGENT
Come join our team at our property located in Tuscaloosa, Alabama (ROLL TIDE!)!
Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. We are looking for enthusiastic team members to assist guests with the highest level of customer service by welcoming them to our resort and providing necessary information for an unforgettable vacation. Responsibilities include checking guests in/out, assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.
Essential Duties:
- Prepare arrival information to include key packets, etc.
- Check guests in/out and share resort and local information.
- Assist guests with issues and problem resolution.
- Answer calls and assist guests with reservation inquiries and questions.
- Perform other duties as assigned.
Required Skills:
- Excellent written and verbal communication.
- Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
- Must be self-motivated with ability to in a team environment
- Must have excellent guest service and problem resolution skills.
- Prior Front Desk experience a plus!
Physical Requirements:
- Must be able to stand/walk for entire shift
- Must be able to bend, kneel, and stoop
- Must be able to move/lift up to 25 lbs.
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