What are the responsibilities and job description for the Client service manager position at Spectrum?
Position Type : Full Time Location : Latham, New York Date Posted : Date posted 06 / 27 / 2024 Areas of interest : Customer Service, Enterprise Sales, Sales Requisition Number : 2024-35965-1 Business unit : Spectrum Enterprise SCE310
Ready to improve the client experience through positive partnerships and the resolution of escalations? You can do that.
Do you want to build loyalty and nurture long-term retention with high-revenue VIP clients? As a Client Services Manager at Spectrum Enterprise, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that.
We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
You understand the questions, issues and concerns of high-revenue VIP clients. You drive retention and process flow through interactions with clients, Sales, Billing and Technical Support via email, phone and ticket system within an office environment.
WHAT OUR CLIENT SERVICES MANAGERS ENJOY MOST
- Advise clients on their business strategy to highlight Spectrum Enterprise best practices and products.
- Work with the client finance team to ensure proper billing of ordered services.
- Advocate for VIP clients, lead support teams and provide account profile audits to accelerate client issue resolutions.
- Collaborate with Sales to increase sales of add-ons and renewals.
- Track and report on client account trends for leadership to leverage.
- Monitor and respond to client technical support and billing issues to resolve all client open actions.
- Conduct post-mortem and root cause analysis to prevent future client issues.
WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE
Required Qualifications
- Experience : Four or more years of B2B and client services management experience; History of building and managing a Client Services team focused on a named account list.
- Education : Bachelor’s degree in a related field or equivalent experience.
Technical Skills : Understanding of internet technologies, LAN, WAN, MAN, VPN, CLEC, fiber and metro Ethernet; Proficient in Microsoft Office.
- Skills : Organizational, prioritization and English communication skills.
- Abilities : Expert in maintaining company and client confidentiality.
- Travel : Availability to travel to and from assigned territories and company facilities. Valid driver’s license.
Preferred Qualifications
- Experience in a retention or sales environment.
- Telecommunications industry experience.
SPECTRUM ENTERPRISE CONNECTS YOU TO MORE
- Embracing Diversity : A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning Culture : Company support in obtaining technical certifications.
- Total Rewards :
Last updated : 2024-06-29
Salary : $60,900 - $97,700
