What are the responsibilities and job description for the Lead Process Analyst position at Spectrum?
JOB SUMMARY
This is a lead level job that is responsible for evaluation of existing processes and provide recommendations and optimal solutions on processes improvements and best practices. This position requires thorough understanding of industry best practices and cable operational processes. This role will work on strategic multi-year programs that help improve customer experience and remove unnecessary transactions from the business. The role with collaborate with one or several business process owners or lines of business. This position is considered a subject matter expert in process improvement and analysis.
MAJOR DUTIES AND RESPONSIBILITIES
Collaborate with leadership on breakthrough strategies to improve process efficiencies and cost reduction opportunities
Takes initiative to assess, identify and implement improvements to operational processes. Perform data analysis and use data insights to identify improvement opportunities
Work cross organizationally to understand and document current state and strategically drive and implement process and system solutions.
Act as a process improvement practitioner by leading efforts to enhance processes, reduce waste and increase effectiveness
Analyze, define, and develop complex organization's business process methods and practices
Research best business practices within and outside the organization to establish benchmark data
Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals
Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements
Communicate team progress
Use sophisticated quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis
Research industry trends for application of process improvement techniques and best practices
Train employees on root cause analysis tools and philosophies
Perform other duties as requested
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Thorough knowledge of cable industry
Ability to prioritize and organize effectively
Self-starter and problem solver
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to document, prepare and present data-driven presentations
Superb knowledge of software applications such as Word, Excel, etc.
Knowledge of business process framework such as eTOM is a plus
Education
Bachelor's in business administration degree or related field
Related Work Experience Number of Years
Process or data analysis experience 7
WORKING CONDITIONS
Office environment
