What are the responsibilities and job description for the Manager, Retail Sales position at Spectrum?
JOB SUMMARY
Responsible for managing relationships in support of Retail Sales Channel. Ensures Retail Sales Team contributes to the acquisition and retention of retail customers, resulting in customer and revenue growth.
MAJOR DUTIES AND RESPONSIBILITIES
Build a high performance team by recruiting, training and retaining the best talent. Coach, develop and motivate Retail Account Representatives to achieve both individual and team objectives.
Responsible for Retail Sales Channel growth and the ongoing working relationship with Retail partners and Store management within scope of responsibility. Meet or exceed sales quotas.
Implement retail sales channel strategies to grow market awareness for the Charter brand, including development of new retail customers.
Develop sales plans to meet or exceed retail growth by implementing plans for selling Charter products and services through indirect distribution channels (retailer/dealer/agent) Communicate overall plans to Divisional Sales Director; monitor, evaluate results and provide detailed status updates.
Develop and manage relationships with Charter Authorized Retailers and Partners to grow effectiveness of retail channel by continuously monitoring trends, opportunities, issues and performing in-depth needs assessments.
Manage the execution of Retailer support and service expectations within scope of responsibility, ensuring the client’s expectations and requirements are met.
Manage overall sales process and set appropriate performance metrics.
Create Channel performance dashboard and top level channel performance against strategic targets. Provide weekly status reports to Retail Sales Leadership as required.
Learn and develop further knowledge of new technologies and selling points which includes enhancing expertise in the company’s products and services.
Provide input on training content and process based on communication with retail partners, industry best practices or recommended process improvements.
Demonstrate company values, foster continuous learning and development, move team forward through change and create a positive work environment where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management.
Provide guidance, monitor and manage the enforcement of all Company policies.
Perform other duties as may be required by Manager.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner
Strong project management skills with ability to set and meet deadlines
Strong attention to detail balanced with the ability to think strategically
Ability to analyze and interpret data to make strategic growth recommendations
Possess a self-motivated, competitive spirit and desire to recruit, manage and motivate sales team
Carry a positive and professional demeanor
Travel to multiple locations
Knowledge and ability to use computer and software applications
Knowledge of employment laws and procedures
Valid driver’s license and ability to meet Company’s motor vehicle requirements
Education
Bachelors Degree or equivalent work experience
Related Work Experience
Sales Management - 5 yrs.
Project Management - 3 yrs.
Cable/Telecommunications Industry - 3 yrs.
PREFERRED QUALIFICATIONS
Education
Master’s Degree
Skills/Abilities and Knowledge
Extensive knowledge of telecommunications products and services
Knowledge of sales strategies in a retail environment
Knowledge of all functions and related tasks in the area of retail sales environment
WORKING CONDITIONS
Corporate environment
Travel as required, up to 70% SRL550 300731 300731BR
