What are the responsibilities and job description for the AHJ Researcher position at Speed of Light Ops?
Description
About SOLO:
SOLO is an industry leader in the residential solar space that specializes in creating dynamic, customizable proposals for both roofing and solar services. Started in 2018, SOLO has rapidly grown at a rate of 3x per year with no signs of slowing down. We accomplish this by delivering best-in-class operational support through our proprietary software platform that provides proposals, closing documents, CAD, and permitting products, allowing our clients to scale quickly and efficiently while improving the bottom line. Our commitment to our employees is to create a fun, upbeat environment in which creativity, dedication, and hard work can thrive. Most of all, we value your input!
Research Department: The research department is the heart of the proposal-saving calculations and CAD Accuracy. In order to properly create a proposal we have to have the most up-to-date rates provided by the utility company. The same goes for our CAD Design; jurisdictions are ever-changing and our jurisdiction team ensures we are always designing to code.
Job Description: At Solo, the Research Specialist is responsible for on-boarding new customers in their active Jurisdictions and Utility Service Providers. The Research Specialist is also responsible for preparing customer specific contractor profiles and may also be responsible for creating, maintaining and working in DocuSign templates.
Key Responsibilities:
- Answering Jurisdiction/Utility related customer phone calls and emails
- Helping facilitate, analyze and resolve (i.e. troubleshoot) customer issues relating to Jurisdictions/Utilities
- Researching Jurisdictions/Utilities as assigned
- Expanding our Jurisdiction/Utility Database
- Conducting quarterly maintenance on all Jurisdiction/Utility Profiles
- Building out templates in DocuSign
- Filling out Building Permit Applications in DocuSign
- Always looking for ways to improve our processes
- Always looking for ways to improve customer experience
Requirements
Qualifications and Skills:
- Previous customer service experience
- Professional phone presence
- Ability to operate multiple software platforms
- Typing skills (40 wpm or higher)
Preferred:
- Adaptable to new technology
- Strong desire and passion to help and serve others
- Detail Oriented
- Independent Worker
- Strong organization and time management skills
- Friendly with good communication skills and willing to ask questions
Hours and Compensation:
- Full-time position, $16.00 - $17.25/hr, based on experience
- Flexible Paid Time Off
- Healthcare Savings Account (HSA) with company match
- Medical, Dental, and Vision insurance
- Hospital and Accident Indemnity Insurance
- Short and Long Term Disability
- 401K with 4% company match
- Onsite Chiropractic Adjustments, Teeth Whitening, and Gym
- Onsite, Office, and Remote Counseling and Life Coaching
- Access to Corporate Sundance Passes
- Employee Development Program
- Onsite Weekly Lunch
- Onsite Snacks and Drinks
- Onsite Professional Headshots
- Weekly Pay with the option to use On Demand Pay which allows you to be paid even sooner if you choose
- Opportunity for growth - we like to promote from within!
Salary : $16 - $17
