What are the responsibilities and job description for the Customer Advocate position at Speedy Cash?
- Responsibilities:
- Provide exceptional customer service and support to clients
- Handle inbound and outbound calls to assist customers with inquiries, concerns, and requests
- Conduct data entry and maintain accurate customer records
- Upsell products and services to maximize sales opportunities
- Communicate effectively with customers in English and Spanish
- Analyze customer needs and provide appropriate solutions
- Collaborate with cross-functional teams to resolve customer issues promptly
Requirements:
- Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages
- Proven experience in a customer service or sales role
- Strong data entry skills with high accuracy and attention to detail
- Ability to analyze customer information and provide personalized solutions
- Comfortable making outbound calls to engage customers and promote products/services
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent problem-solving skills and ability to handle difficult customer situations with professionalism
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual who is passionate about delivering exceptional customer service, we would love to hear from you. Apply now!
We are hiring for a Customer Service Representative/ Cashier to work in a retail environment. Speedy Cash is the leading financial company in retail cash services . Hiring for the location on Sepulveda and Devonshire in the city of Mission Hills . Stop by to visit us and see the location or email your application .
Job Type: Full-time
Pay: $17.25 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- Under 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
- Office
Ability to Relocate:
- Van Nuys, CA 91405: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18