Service Desk Technician in Portola CA

Job details Spherion Staffing of Anderson, CA, is looking to hire a Service Desk Technician for a local business in Portola, CA.

The Service Desk Technician is responsible for handling first level support of service requests in a professional and

timely manner. This relates to all technology, to include : workstations, servers, printers, networks, and vendor ... specific hardware and software.

Responsibilities :

IT Support relating to technical issues involving Microsoft?s core business applications and operating systems.

Support of disaster recovery solutions.

Basic technical support at the network level : WAN and LAN connectivity, routers, firewalls, and security.

Basic remote access solution implementation and support : VPN, Terminal Services, and Citrix.

Monitor the remote monitoring and management system alerts and notifications, and respond accordingly

through service tickets.

System documentation maintenance and review in ConnectWise.

Communication with customers as required : keeping them informed of incident progress, notifying them of

impending changes, and agreed outages.

Improve customer service, perception, and satisfaction.

Fast turnaround of customer requests.

Ability to work in a team and communicate effectively.

Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be

resolved quickly and efficiently.

Escalate service requests that require engineer level support.

Responsible for entering time and expenses in ConnectWise as they occur.

Understand processes in ConnectWise by completing assigned training materials and blueprints on the

ConnectWise University.

Enter all work as service tickets in ConnectWise.

Working hours : 8 : 00 AM - 5 : 00 PM

Skills :

Preferred, but not required : BA / BS degree in computer science or a related field.

Education : No Degree Required

No Degree Required

Experience : 1-4 years

1-4 years

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and / or ability needed. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic understanding of operating systems, business applications, printing systems, and network systems.

Interpersonal skills : such as telephony skills, communication skills, active listening and customer-care.

Diagnosis skills of technical issues.

Ability to multi-task and adapt to changes quickly.

Technical awareness : ability to match resources to technical issues appropriately.

Service awareness of all organization?s key services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide services.

Typing skills to ensure quick and accurate entry of service request details.

Self-motivated with the ability to work in a fast moving environment.

Join our team as a Service Desk Technician and contribute to the successful completion of our client's projects in Portola, CA.

Apply today and become a valued member of our team!Show lessShow more Spherion Staffing of Anderson, CA, is looking to hire a Service Desk Technician for a local business in Portola, CA.

The Service Desk Technician is responsible for handling first level support of service requests in a professional and

timely manner. This relates to all technology, to include : workstations, servers, printers, networks, and vendor

specific hardware and software.

Responsibilities :

IT Support relating to technical issues involving Microsoft?s core business applications and operating systems.

Support of disaster recovery solutions.

Basic technical support at the network level : WAN and LAN connectivity, routers, firewalls, and security.

Basic remote access solution implementation and support : VPN, Terminal Services, and Citrix.

Monitor the remote monitoring and management system alerts and notifications, and respond accordingly

through service tickets.

System documentation maintenance and review in ConnectWise.

Communication with customers as required : keeping them informed of incident progress, notifying them of

impending changes, and agreed outages.

Improve customer service, perception, and satisfaction. ... Fast turnaround of customer requests.

Ability to work in a team and communicate effectively.

Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be

resolved quickly and efficiently.

Escalate service requests that require engineer level support.

Responsible for entering time and expenses in ConnectWise as they occur.

Understand processes in ConnectWise by completing assigned training materials and blueprints on the

ConnectWise University.

Enter all work as service tickets in ConnectWise.

Working hours : 8 : 00 AM - 5 : 00 PM

Skills :

Preferred, but not required : BA / BS degree in computer science or a related field.

Education : No Degree Required

No Degree Required

Experience : 1-4 years

1-4 years

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and / or ability needed. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic understanding of operating systems, business applications, printing systems, and network systems.

Interpersonal skills : such as telephony skills, communication skills, active listening and customer-care.

Diagnosis skills of technical issues.

Ability to multi-task and adapt to changes quickly.

Technical awareness : ability to match resources to technical issues appropriately.

Service awareness of all organization?s key services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide services.

Typing skills to ensure quick and accurate entry of service request details.

Self-motivated with the ability to work in a fast moving environment.

Join our team as a Service Desk Technician and contribute to the successful completion of our client's projects in Portola, CA.

Apply today and become a valued member of our team!Show lessShow more

key responsibilities

IT Support relating to technical issues involving Microsoft?s core business applications and operating systems. Support of disaster recovery solutions.

Basic technical support at the network level : WAN and LAN connectivity, routers, firewalls, and security. Basic remote access solution implementation and support : VPN, Terminal Services, and Citrix.

Monitor the remote monitoring and management system alerts and notifications, and respond accordinglythrough service tickets.

System documentation maintenance and review in ConnectWise. Communication with customers as required : keeping them informed of incident progress, notifying them ofimpending changes, and agreed outages.

Improve customer service, perception, and satisfaction. Fast turnaround of customer requests. Ability to work in a team and communicate effectively.

Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to beresolved quickly and efficiently.

Escalate service requests that require engineer level support. Responsible for entering time and expenses in ConnectWise as they occur.

Understand processes in ConnectWise by completing assigned training materials and blueprints on theConnectWise University.

Enter all work as service tickets in ConnectWise.

experience

1-4 years

skills

Preferred, but not required : BA / BS degree in computer science or a related field.

qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and / or ability needed.

Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions. Basic understanding of operating systems, business applications, printing systems, and network systems.

Interpersonal skills : such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues.

Ability to multi-task and adapt to changes quickly. Technical awareness : ability to match resources to technical issues appropriately.

Service awareness of all organization?s key services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide services.

Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast moving environment.

education

No Degree Required