What are the responsibilities and job description for the Customer Service Sales Representative (FOR DATABASE) position at Spices USA?
Are you interested in joining the International Business world and developing your customer service skills with more than just answering the phone or entering orders?
We are seeking a highly motivated Customer Service and Sales Team Member to join us and navigate the challenges of working in a fast-paced office environment. Individuals will need to communicate efficiently and follow up thoroughly with accuracy. Experience is not necessary. We will teach and mold you to succeed in the tough international business world; you bring the willingness and eagerness to learn and grow. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high-level detailed accuracy while preserving customer satisfaction.
We are a small team that builds close, unique relationships with customers and their orders. Our business is international; everyday experiences include understanding foreign markets, products, customs regulations, cultures, and languages. We are involved in the global market and witness effects on a worldwide scale. To be successful in this role, you must be flexible and adaptable to new challenges, have strong critical thinking skills, and be able to work within our high-standard team efforts.
SAP software familiarity, International Business Relations, and Supply chain knowledge will have a great advantage. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Manage large amounts of emails and incoming calls
- Enter and comprehend customer orders in SAP
- Generate sales leads
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements
- Communications skills
- Bilingual
- Detailed Oriented
- SAP experience (preferred)
- Multi-tasking ability
- Experience in providing customer service support
- Strong client-facing and communication skills
- Customer service orientation
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
- $15.00 - $18.00 per hour
Salary : $15 - $18
