Food & Beverage Manager

The Grand Rapids DoubleTree Hotel is looking for an experienced Food and Beverage Manager. We have a well established restaurant and banquet team in place and are conveniently located by the Gerald R Ford Airport. Enjoy steep hotel discounts and many other perks working under the management of Spire Hospitality. We appreciate our employees and work hard to demonstrate it.

The Food & Beverage Manager is primarily responsible for meeting and maintaining guest satisfaction by creating peerless experiences from the moment the guest walks into the dining area, providing a visual and palatable experience that will not be forgotten or mistaken. Provide leadership and empowering the Food & Beverage TEAM to strive for excellence and repeat business.

Responsibilities:

Ensure exceptional customer service by setting a positive example and providing our guests with the best service, courtesy, and care by responding promptly to guest requests, concerns, and complaints to ensure overall satisfaction.

Fosters strong working relationships within F&B and, equally important, with other departments by communicating effectively, verbally, and in writing to provide clear direction, assigning and instructing team members in work details. Share any relevant information with the corresponding departments to ensure a successful outcome daily.

Leads and manages all aspects of food and beverage servicing and activities. Conducts daily pre-shift/monthly meetings, uses an effective inspection program of food & beverage areas, ensures the application of company policy, procedures, and service standards in coordination with the Director of Food & Beverage.

In collaboration with the Executive Chef, develops and implements new menus, marketing strategies, and promotions for holidays and special events. Taste test food and beverage products for consistency.

Interview, hire, and train in the procedures and techniques of F&B. Training includes detailed instruction on service standards, food presentation, food & wine pairings, sanitation, use of chemicals for different surfaces and procedures, and how to report repairs to Engineering.

Arrange work schedules, determining days off, insuring staffing levels are based on occupancy and any current or anticipated projects.

Submitting timely and accurate payroll records.

Improves service performance via performance reviews, coaching, counseling, and disciplining team members. When appropriate, deficiencies are corrected to ensure standards are met and assign team members additional training when needed.

Assist with reviewing current standards and introducing hotel-wide changes such as those affecting F&B to ensure the hotel is in compliance. Maintain and review computerized records for budgeting and forecasting department expenses and make decisions based on information to ensure maximum profitability.

Specific Job Knowledge and Skills:

Knowledge of food and beverage industry, current market trends, and federal, state, and local laws on the hospitality industry, i.e., OSHA, Local Liquor Commission, Department of Health and Sanitation regulation. Knowledge of chemical cleaning agents, proper labeling and operation of various industrial equipment, and knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our team members, guests, and hotel property.

Ability to obtain any government-required licenses or certificates.

Qualifications:

High school diploma or GED, 4-years' experience in banquets/food & beverage, event management or related professional area preferred, or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, 2-years' experience in banquet/food & beverage, event management, or related professional area.

Managers Food Handling Certification and Alcohol Beverage Servers Certification required. Tuberculosis clearance certification (CA) required.

CPR Certification required, Frist Aide training, and AED Certification preferred.

Other Expectations:

Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment.

Benefits:

Complete benefits package including medical, dental, vision, telemedicine, 401k, paid time off, life/disability insurance, indemnity plans, and a host of other voluntary options.

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)